Jaspreet Sidhu
Waterloo,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Walmart
05.2021 - 08.2023
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervisor
Circle K
01.2017 - 06.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Legal Assistant
Uppal Pandher LLP
12.2015 - 09.2016
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Cashier
Burger King
12.2014 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Business Administration
Manipal University Online
India01.2026
Diploma - Business Administration
Saskatchewan Polytechnic
Moose Jaw, Canada05.2015
Skills
- Team Building and Leadership
- Excellent time management skills
- Staff Management
- Inter-department collaboration
- Call Center Management
- Staff education and training
- Personnel training and development
- Customer Service
- MS Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Manager
Walmart
05.2021 - 08.2023
Supervisor
Circle K
01.2017 - 06.2020
Legal Assistant
Uppal Pandher LLP
12.2015 - 09.2016
Cashier
Burger King
12.2014 - 11.2015
BBA - Business Administration
Manipal University Online
Diploma - Business Administration
Saskatchewan Polytechnic
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