Navdeep Sangha
Winnipeg,MB
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.Proven track record of consistently improving operational processes to enhance the overall customer experience. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Glentel
08.2024 - Current
- Negotiated win-win deals between dealership and customers, fostering long-term loyalty and trust.
- Developed targeted marketing strategies for increasing dealership foot traffic and overall sales.
- Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
- Increased repeat business through diligent follow-up, attentive service, and personalized communication with past clients.
Wireless Sales Consultant
staples
11.2023 - Current
- Assisted customers with setting up new accounts and activating existing ones.
- Greeted customers and provided assistance to help them select the best wireless products for their needs.
- Developed relationships with customers by engaging in friendly conversations about current events or other topics of interest.
- Analyzed customer data collected from loyalty programs to identify potential opportunities for cross-selling products or services.
- Generated reports on daily sales activities to monitor performance metrics such as revenue targets.
- Handled customer inquiries regarding billing issues, account changes, phone upgrades.
- Resolved customer complaints quickly and professionally in a timely manner.
- Explained service plans and contract terms while upselling accessories and additional services.
Technology Sales Associate
staples
11.2023 - 08.2024
- Developed and implemented strategies to increase sales of technology products.
- Analyzed competitors' pricing models for technology products in order to remain competitive in the marketplace.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Sales Associate
pet valu
07.2023 - 11.2023
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Customer Service Representative
SkipTheDishes
05.2021 - 07.2023
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Receptionist
My Indigo
03.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Walmart
05.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Supervisory Administrative Specialist
Osmows
01.2019 - 02.2021
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
Education
High School Diploma -
Pures College of Technology
08.2020
Skills
- Customer Relations
- Retail Sales Customer Service
- Employee Coaching and Mentoring
- Team Assignments
- Administrative Support
- Employee Scheduling
- Work Task Prioritization
- Business Administration
- Time Management
Websites
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Sales Associate
Glentel
08.2024 - Current
Wireless Sales Consultant
staples
11.2023 - Current
Technology Sales Associate
staples
11.2023 - 08.2024
Sales Associate
pet valu
07.2023 - 11.2023
Receptionist
My Indigo
03.2022 - 09.2022
Customer Service Representative
SkipTheDishes
05.2021 - 07.2023
Cashier
Walmart
05.2021 - 10.2021
Supervisory Administrative Specialist
Osmows
01.2019 - 02.2021
High School Diploma -
Pures College of Technology
Similar Profiles
NITYA SEHGALNITYA SEHGAL
Sales Associate at GlentelSales Associate at Glentel
Skylar HaSkylar Ha
District Sales Manager at GlentelDistrict Sales Manager at Glentel
AKSHAT BHARDWAJAKSHAT BHARDWAJ
Sales Associate at GlentelSales Associate at Glentel
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Adefolabi OdunaiyaAdefolabi Odunaiya
X Ads Specialist at Teleperformance (X Program)X Ads Specialist at Teleperformance (X Program)