Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JASPREET SINGH

Dartmouth,NS

Summary

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Technician

DSW
09.2021 - 02.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to Customer Service Technician role.
  • Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Improved customer satisfaction by addressing and resolving technical issues in timely manner.
  • Collaborated with team members to improve internal processes, resulting in faster response times for customer inquiries.
  • Drive commercial vehicle to travel in local area and other provinces for fulfill job requirements.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.

Supervisor

Tim Hortons
08.2019 - 09.2021
  • Work in a fast and pressurized environment
  • Able to learn and follow safety guidelines
  • Effective communication skills and able to maintain good body language.

Education

Early Childhood Education -

Canadore College
01.2019

High School Education -

India
01.2017

Skills

● Install, configure and troubleshoot copper line for wifi, tv, telephone

● Excellent communication skills with others

● Computer knowledge in multiple software’s (excel, word)

● Knows the proper handling of ladder (24ft, 28ft) and climbing gears like (harness)

● Know how to handle problems regarding anything

● Have positive attitude towards heavy workload

● Provided support to an end us

● Self-motivated, determined and highly organized individual eager to learn

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Technician

DSW
09.2021 - 02.2024

Supervisor

Tim Hortons
08.2019 - 09.2021

Early Childhood Education -

Canadore College

High School Education -

India

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JASPREET SINGH