Dynamic guest experience professional with a proven track record at JW Marriott Parq Vancouver, enhancing satisfaction through effective problem-solving and exceptional communication. Skilled in organizing memorable events and streamlining processes, I excel in adapting to challenges while maintaining composure. Proficient in creating tailored experiences, I foster team collaboration and implement feedback for continuous improvement.
Hi, I’m
Jaspreet Kaur
Summary
Overview
7
years of professional experience
2
Certification
Work History
JW Marriott Parq VancouverVancouver, BC
Guest Experience Expert
07.2024 - Current
Job overview
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Organized special events for guests, promoting memorable experiences during their stays.
- First point of contact for resolving guest issues, including urgent and emotionally sensitive situations.
- Streamlined service processes during peak hours, improving response time and customer satisfaction.
- Communicated with guests via phone, email, and in person with professionalism and empathy.
- Collaborated with departments to resolve complex guest needs and maintain service excellence.
The Victor Steak HouseVancouver, BC
Lead Hostess
09.2023 - 06.2024
Job overview
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Managed high call and foot traffic, balancing walk-ins and reservations effectively.
- Handled customer complaints calmly and efficiently, de-escalating tense situations.
- Trained new front-of-house staff on guest communication and service standards.
- Supported management in staffing and shift handovers for operational continuity.
Securiguard ServicesVancouver, BC
Head Concierge
10.2018 - 09.2023
Job overview
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Created customized itineraries for guests based on individual preferences and needs, enhancing their stay experience.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Managed VIP guest requests with discretion, maintaining confidentiality and exceeding expectations.
- Delivered tailored support to VIP guests, managing confidential requests with discretion.
- Answered high volumes of inquiries via phone and email; documented guest preferences.
- Trained and led a team of concierge professionals, maintaining high service standards.
- Created detailed itineraries and responded to guest needs quickly and thoroughly.
Education
Acsenda School of Management
Bachelor of Hospitality Management from Hospitality
03-2023
University Overview
Skills
- Flexible and Adaptable
- Strong communication skills
- Organization & Administrative Skills
- Attention to Details
- Typing: 31 WPM (Goal: 35 WPM with 90% accuracy)
- CRM systems, Microsoft Office, POS systems
- Conflict resolution & de-escalation
- Data entry accuracy
- Time management & multitasking
- Adaptable and team-oriented
Accomplishments
Accomplishments
Tourism Vancouver Award – October 2025
Certification
OFA (Occupational First Aid)
Basics of Computer Applications
Hobbies and Interests
Hobbies and Interests
I am highly eager to expand my knowledge and enhance my skills to ensure continuous improvement and superior performance each day. My goal is to stay ahead by acquiring new insights and competencies that contribute to both personal and professional growth.
Timeline
Guest Experience Expert
JW Marriott Parq Vancouver
07.2024 - Current
Lead Hostess
The Victor Steak House
09.2023 - 06.2024
Head Concierge
Securiguard Services
10.2018 - 09.2023
Acsenda School of Management
Bachelor of Hospitality Management from Hospitality