I am highly eager to expand my knowledge and enhance my skills to ensure continuous improvement and superior performance each day My goal is to stay ahead by acquiring new insights and competencies that contribute to both personal and professional growth
Jaspreet Kaur
Summary
Dynamic guest experience professional with a proven track record at JW Marriott Parq Vancouver, enhancing satisfaction through effective problem-solving and exceptional communication. Skilled in organizing memorable events and streamlining processes, I excel in adapting to challenges while maintaining composure. Proficient in creating tailored experiences, I foster team collaboration and implement feedback for continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
JW Marriott Parq Vancouver
07.2024 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Organized special events for guests, promoting memorable experiences during their stays.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
Lead Hostess
The Victor Steak House
09.2023 - 06.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Head Concierge
Securiguard Services
10.2018 - 09.2023
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Created customized itineraries for guests based on individual preferences and needs, enhancing their stay experience.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Managed VIP guest requests with discretion, maintaining confidentiality and exceeding expectations.
Education
Bachelor of Hospitality Management - Hospitality
Acsenda School of Management
Vancouver, BC03-2023
Skills
- Flexible and Adaptable
- Strong communication skills
- Organizational and Managerial skills
- 31 WPM Typing Speed
- Patience and composure
- Exceptional communication
- Feedback implementation
Accomplishments
Have received various badges of appreciation while working at JW Marriott.
Certification
OFA (Occupational First Aid)
Basics of Computer Applications
Serving it Right
Food safe
Interests
Timeline
Guest Experience Expert
JW Marriott Parq Vancouver
07.2024 - Current
Lead Hostess
The Victor Steak House
09.2023 - 06.2024
Head Concierge
Securiguard Services
10.2018 - 09.2023
OFA (Occupational First Aid)
Basics of Computer Applications
Serving it Right
Food safe
Bachelor of Hospitality Management - Hospitality
Acsenda School of Management
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