Jaspreet Kaur
London,Ontario
Summary
Customer service professional prepared to excel in addressing and resolving customer concerns. Notable for delivering consistent outcomes and maintaining positive customer relations. Emphasizes collaboration and adaptability in dynamic environments, with strong communication and empathy skills.
Overview
5
5
years of professional experience
Work History
Inbound Customer Service Representative
Bill Gosling Outsourcing
01.2025 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
Supervisor
The Kabab King
09.2023 - 01.2025
- Staff scheduling, inventory control, and health and safety compliance were managed daily
- Managed a customer care team and trained them
- Efficiently resolved customer problems, improving satisfaction and retention
Customer Service Manager
State Bank of India
03.2020 - 04.2023
- Answered customer inquiries and resolved account issues quickly with specialized banking services
- Optimized customer service workflows to reduce wait times and improve service
- Promoted financial products, increasing client uptake by 15%
- Trained new hires to promote productivity and customer service
Education
Human Resources and Business Management - Business Administration And Management
Algoma University
Brampton, ON12.2024
Bachelor of Commerce - Advanced Accounting
Kurukshetra University
Kurukshetra06.2020
Skills
- Leadership and team management
- Customer relationship management
- Financial product promotion and training
- Problem-solving and conflict resolution
- Proficient in MS Office and CRM software
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Inbound Customer Service Representative
Bill Gosling Outsourcing
01.2025 - Current
Supervisor
The Kabab King
09.2023 - 01.2025
Customer Service Manager
State Bank of India
03.2020 - 04.2023
Human Resources and Business Management - Business Administration And Management
Algoma University
Bachelor of Commerce - Advanced Accounting
Kurukshetra University
Similar Profiles
Deep PatelDeep Patel
Team Leader at Bill Gosling OutsourcingTeam Leader at Bill Gosling Outsourcing
Carlisha HinesCarlisha Hines
Collections Agent at Bill Gosling OutsourcingCollections Agent at Bill Gosling Outsourcing
Yuen-Yee SoYuen-Yee So
Customer Service Agent at Bill Gosling OutsourcingCustomer Service Agent at Bill Gosling Outsourcing
FAIZAN ASHIF KHATRIFAIZAN ASHIF KHATRI
Collections Agent at Bill Gosling OutsourcingCollections Agent at Bill Gosling Outsourcing
Rebecca BrownRebecca Brown
Marketing Specialist at SlyFox Marketing and Web DesignMarketing Specialist at SlyFox Marketing and Web Design