Jaspreet Kaur
Brampton,Canada
Summary
Dedicated and results-driven customer service representative with years of experience excelling in fast-paced environments. Proven ability to address customer inquiries and resolve issues proactively, employing a customer-centric approach. Possesses exceptional communication and interpersonal skills, collaborating seamlessly with cross-functional teams. Expertise includes program development, monitoring, Evaluation, budget Management, Volunteer coordination and public awareness. Recognized for consistently exceeding performance targets and elevating overall customer satisfaction. Eager to leverage this skill set to deliver exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Operational Support
Service Ontario
, Canada
07.2024 - Current
- Processed customer service transactions efficiently, maintaining a high standard of professionalism
- Adhered to company and service Ontario standards, policies and procedures, ensuring all transactions were conducted in compliance with regulatory requirements
- Maintained organized and well-stocked counter areas, demonstrating attention to detail and a commitment to a seamless customer experience
- Collaborated with colleagues to maintain an efficient workflow and contribute to the overall success of the team
Food Service Supervisor
10.2021 - Current
- Supervise staff in food preparation so that food safety standards and cleanliness are maintained
- Establish work schedules, position staff and coordinate staff activities
- Train staff in their tasks and responsibilities, sanitation and food safety procedures
- Monitor operations and initiate corrective actions
- Communicate changes to staff regards food preparation, formulas, standards etc
- Oversee and evaluate staff performance and maintain inventory of food ingredients and supplies and requisition as required
- Inspect equipment and storage facilities throughout the shift to ensure that the equipment and supplies are in proper condition and perform the paperwork duties as needed
Security Guard
08.2019 - Current
- Preserving order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
- Controlling access to client site or facility through the admittance process
- Making periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
- Protecting evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Responding to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
- Writing submitting reports
Education
Computer Engineering Technician - Information technology
Northern college of applied arts and technology
Scarborough, ON08.2020
Bachelor of computer application -
Punjabi University of Patiala
Patiala, Punjab, India06.2017
Skills
- Customer Service Skills
- Interpersonal Skills
- Problem-Solving
- Budget Management
- Attention to Detail
- Dependability
- Time Management
- Positive Attitude
- Knowledge of Policies and Regulations
- Technical Proficiency
- Communication Skills
- Customer Focus
- Conflict Resolution
- Documentation
- Adaptability
- Team Collaboration
Licenses
- Security Guard License
- Ontario G1 License
Summary
Dedicated and results-driven customer service representative with years of experience excelling in fast-paced environments. Proven ability to address customer inquiries and resolve issues proactively, employing a customer-centric approach. Possesses exceptional communication and interpersonal skills, collaborating seamlessly with cross-functional teams. Expertise includes program development, monitoring, evaluation, budget management, volunteer coordination and public awareness. Recognized for consistently exceeding performance targets and elevating overall customer satisfaction. Eager to leverage this skill set to deliver exceptional customer experiences.
Cover Letter
03/16/25, Customer service representative, Dear Hiring Manager, I am writing to express my sincere interest in the position as advertised. With extensive experience in customer service across fast-paced environments, I bring a strong dedication to delivering exceptional service, addressing inquiries, and resolving issues proactively. My commitment to a customer-centric approach has driven my success in various roles, most recently with Service Ontario, where I provided operational support and consistently maintained high standards of professionalism and regulatory compliance. In my current role at Service Ontario, I excel at handling diverse customer service transactions efficiently and ensuring a seamless customer experience. I am adept at collaborating with colleagues to optimize workflow and contribute to team success. My background also includes leadership experience as a Food Service Supervisor, where I honed skills in team management, training, and operational oversight, further strengthening my ability to maintain high-quality standards and foster a positive environment. One of my key strengths is my adaptability and my proactive willingness to assist in various operational aspects to ensure smooth business functioning. Whether it's handling bank deposits, retrieving necessary items from the stock room, or helping maintain a clean workspace, I consistently demonstrate a commitment to upholding high service standards. My proven interpersonal skills, attention to detail, and adaptability equip me to thrive in any customer service setting. I am eager to bring these strengths to the Company and contribute to your goal of delivering excellent customer service. Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with the needs of your team. Sincerely, Jaspreet Kaur
Timeline
Operational Support
Service Ontario
07.2024 - Current
Food Service Supervisor
10.2021 - Current
Security Guard
08.2019 - Current
Computer Engineering Technician - Information technology
Northern college of applied arts and technology
Bachelor of computer application -
Punjabi University of Patiala