Summary
Overview
Work History
Education
Skills
Timeline
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Jaspreet Kaur

Niagara Falls,Canada

Summary

Dynamic Technical Support Advisor with extensive experience at Concentrix, recognized for exceptional problem-solving skills and hardware diagnostics expertise. Proven ability to enhance customer satisfaction through clear communication and efficient issue resolution. Proficient in remote support and report preparation, consistently meeting service level agreements while cultivating strong professional relationships. Aiming to leverage technical skills to drive continuous improvement in customer support operations.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor

Concentrix
Niagara Falls, Ontario
08.2024 - Current
  • Provide technical assistance for digital services, troubleshooting and resolving issues related to hardware, software, and services.
  • Assist clients with technical inquiries, ensuring customer satisfaction through effective problem-solving.
  • Conduct diagnostic tests, and guide customers through troubleshooting steps via phone.
  • Consistently meet performance goals, including response time, customer satisfaction, and first-call resolution. Diagnosed hardware and software problems related to the customer's environment.

Team Leader

Humakare
Niagara Falls, Canada
02.2023 - 12.2024
  • Led a team of support staff, overseeing daily operations, and ensuring the efficient delivery of required information and documentation services.
  • Trained and mentored team members, fostering a collaborative environment, and improving team performance and client outcomes.
  • Coordinated with external stakeholders, including government agencies, and partner organizations, to streamline service delivery and address client needs.
  • Utilized computer systems for tracking, information gathering, and keeping a record of everything.

Security Guard

Blackbird Security
Niagara Falls
09.2022 - 12.2022
  • Investigated suspicious activity and reported findings to management
  • Provided escorts for employees entering and exiting the building after hours
  • Responded to alarms, emergencies, and disturbances
  • Conducted daily security patrols of assigned areas
  • Completed incident reports regarding violations of policies or procedures

Education

High School Diploma -

Niagara College
Niagara-on-the-Lake, ON
04.2023

Skills

  • Effective communication
  • Public speaking
  • Report Preparation
  • Technical Support Triage
  • Team Leadership
  • Strategic Thinking and Problem-Solving
  • Operational Efficiency
  • Decision making

Timeline

Technical Support Advisor

Concentrix
08.2024 - Current

Team Leader

Humakare
02.2023 - 12.2024

Security Guard

Blackbird Security
09.2022 - 12.2022

High School Diploma -

Niagara College

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Jaspreet Kaur