Adebimpe Afanu
Winnipeg,Manitoba
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Technical Support Advisor
Concentrix
Winnipeg, Manitoba
08.2024 - Current
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Updated customer information and account status in the database following each interaction.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Ensured compliance with corporate security policies at all times.
- Diagnosed hardware and software problems related to customer's environment.
- Served as first point of contact for incoming technical service calls and emails.
- Guided customers through step-by-step solutions in a clear and concise manner.
Customer Service and Administrative Officer
Beauvibe
Lagos, Lagos
01.2020 - 06.2024
- Greeted visitors warmly upon arrival at office reception area.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored office inventory to maintain supply levels.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted organizational efforts by filing, entering data and answering phones.
- Answered phones and routed voicemails to respective employees.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Maintained front desk to provide positive first impression.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Planned staff and training meetings and scheduled conference rooms.
- Assisted with set up for social events and food deliveries.
Contact Center and Digital Channel Advisor
Stanbicibtc Bank Plc
Lagos, Lagos
01.2016 - 12.2019
- Answered inquiries from customers regarding investments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Science -
Olabisi Onabanjo University
Ogun State Nigeria08-2010
Skills
- Technical troubleshooting
- Team collaboration
- Issue resolution
- Customer relationship management
- Effective communication
- Time management
- Conflict resolution
- Security compliance
- Technical support
- MS office proficiency
- Active listening
- Verbal and written communication
- Customer service
- Analytical thinking
References
References available upon request.
Timeline
Technical Support Advisor
Concentrix
08.2024 - Current
Customer Service and Administrative Officer
Beauvibe
01.2020 - 06.2024
Contact Center and Digital Channel Advisor
Stanbicibtc Bank Plc
01.2016 - 12.2019
Bachelor of Science -
Olabisi Onabanjo University
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