JASPINDER KAUR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Reliance Retail
11.2022 - 01.2024
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative and Cashier
D Mart Store
06.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - English
GNDU (Guru Nanak Dev University)
Punjab,India06.2018
Skills
Customer Service
Interpersonal communication skills
Sales expertise
Product and service knowledge
Complex Problem-Solving
Customer Needs Assessment
Staff Training
Meeting Sales Goals
Cash Handling
Inventory Management
Languages
English
Full Professional
Timeline
Sales Representative
Reliance Retail
11.2022 - 01.2024
Customer Service Representative and Cashier
D Mart Store
06.2018 - 10.2022
Master of Arts - English
GNDU (Guru Nanak Dev University)
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