JASPHER JOHN PALADA
Calgary,AB
Summary
Well-organized and proactive professional with good communication skills and positive attitude. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Calgary, AB
04.2021 - 07.2024
- Efficiently handled customer questions and complaints, delivering satisfactory resolutions.
- Implemented training to enhance staff’s knowledge base and employed cross-training techniques to ensure productivity during employee absences.
- Scheduled cleaning and maintenance for rooms and equipment.
- Provided information services to guests regarding promotions, pricing and reservations.
- Directed and supervised staff performance.
Team Member
Tim Hortons
Calgary, AB
10.2019 - 04.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
College Diploma - Business Administration
ABM College
Calgary, AB11.2022
Some College (No Degree) - Business Administration
Eastern Samar State University
PhilippinesBachelor of Science - Internal Auditing
Far Eastern University
PhilippinesSkills
- Decision Making
- Team Building and Motivation
- Flexible Work Schedule
- Cash Handling and Reconciliation
- Staff Coaching and Training
- Delegation and Supervision
- Handling Complaints and Inquiries
- Multitasking and Prioritizing
- People Management
- Goal-Oriented
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Certification
- Food Handler Certification (BASICS.fst) 2021-02-26
Timeline
Supervisor
Tim Hortons
04.2021 - 07.2024
Team Member
Tim Hortons
10.2019 - 04.2021
College Diploma - Business Administration
ABM College
Some College (No Degree) - Business Administration
Eastern Samar State University
Bachelor of Science - Internal Auditing
Far Eastern University
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