Jason Urquhart
Maces Bay
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and streamlined operations at Myrtle's Pizza and Loblaws Superstore. Specializing in small business operations and relationship building, I successfully increased repeat business through strategic marketing and effective team collaboration. Achievements include implementing key financial strategies and fostering a professional work environment. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner and Operator of Myrtle's Pizza
Self Employed
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Department Manager
Loblaws Superstore
06.1996 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Arts - Major in Sociology
University of New Brunswick
Saint John, NB04.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Teamwork and Collaboration
Languages
English
Professional Working
Timeline
Owner and Operator of Myrtle's Pizza
Self Employed
09.2019 - Current
Department Manager
Loblaws Superstore
06.1996 - 07.2019
Associate of Arts - Major in Sociology
University of New Brunswick
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