Jason Swain
Grass Valley
Summary
Experienced in team supervision and staff management, demonstrating effective conflict resolution skills to maintain a positive work environment. Implemented strategies to enhance sales volume and profitability while ensuring compliance with safety and sanitation standards. Developed processes for inventory management and product ordering, contributing to operational efficiency. Trained new employees on company policies and procedures, fostering a knowledgeable workforce capable of delivering excellent customer service.
Overview
29
29
years of professional experience
Work History
Meat & Seafood Lead Cutter
BriarPatch Food Co-op
Grass Valley
08.2016 - Current
- Trained new employees on proper food handling techniques, safety procedures, and store policies.
- Directed and supervised staff, providing guidance and feedback to ensure optimal performance.
- Resolved conflicts between employees quickly and effectively while maintaining a positive work environment.
- Implemented processes to reduce waste
- Developed strategies to increase sales volume and profitability of the department.
- Verified accuracy of invoices against purchase orders.
- Ordered products from vendors.
- Inspected incoming shipments.
- Ensure proper storage of all products.
- Ensured that all shelves were properly stocked according to company standards.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Cut, wrapped, weighed and tared products.
- Placed special orders or called other stores to find desired items.
- Communicated effectively with supervisors regarding progress updates on projects.
- Inspected finished products for quality assurance and accuracy.
- Supported team members by helping out when needed during peak periods of production.
- Assist manager with writing of schedule and scheduling.
- Helped manager facilitate successful monthly inventory counts.
Meat Clerk
SPD Market.
Grass Valley
05.2009 - 07.2016
- Followed proper sanitation procedures when handling raw meats.
- Organized backroom storage areas.
- Developed customer relationships by providing excellent customer service.
- Created attractive displays of merchandise that would draw customer attention.
- Labeled items correctly so they could be easily identified by customers.
- Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
- Monitored temperatures of freezers and refrigerators to maintain food safety standards.
- Rotated stock to ensure quality control.
- Trimmed, cut, and packaged meats for sale in retail cases.
- Weighed, priced, and wrapped meats before placing them in display cases.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Assessed food for freshness before stocking cases or rotating products.
- Reported out-of-stock products to appropriate personnel.
- Maintained product knowledge to respond to customer questions and make suggestions.
Retail Store Manager
Meeks Lumber And Hardware
Grass Valley
06.2003 - 04.2009
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Initiated new product training sessions for employees to improve product knowledge.
- Resolved customer complaints in a professional manner.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured safety protocols were followed by staff members.
- Conducted regular meetings with staff.
- Coordinated stock replenishment processes as needed based on sales.
- Monitored employee performance and provided feedback on a regular basis.
- Worked closely with vendors to negotiate contracts for goods or services.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Recruited, trained and managed a team of 20 employees.
- Executed merchandising strategies to support store sales growth.
- Increased store sales by cross-selling complementary items.
- Prepared and submitted nightly bank deposits.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Prepared employee performance appraisals, providing actionable feedback.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
District Manager/Manager.
Papa Murphy's Take and Bake Pizza
Multiple.
06.1996 - 06.2003
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Live Oak High School
Live Oak, CA06-1994
Some College (No Degree) - General Studies
Yuba College
Marysville, CASkills
- Team supervision
- Product ordering
- Sales strategies
- Conflict resolution
- Visual merchandising
- Performance management
- Process improvement
- Time management
- Upselling strategies
- Inventory management
- Customer service
- Team leadership
- Recruiting and interviewing
- Staff management
- Managing operations and efficiency
- Employee training
- Quality assurance
- Expectation setting
- Decision-making
- Relationship building
- Task delegation
Timeline
Meat & Seafood Lead Cutter
BriarPatch Food Co-op
08.2016 - Current
Meat Clerk
SPD Market.
05.2009 - 07.2016
Retail Store Manager
Meeks Lumber And Hardware
06.2003 - 04.2009
District Manager/Manager.
Papa Murphy's Take and Bake Pizza
06.1996 - 06.2003
High School Diploma -
Live Oak High School
Some College (No Degree) - General Studies
Yuba College