Hi, I’m
Jason Simons
West Vancouver,BC
Summary
Proven problem-solver and relationship builder, I've excelled in roles at Coast Mountain Bus Company, enhancing team productivity and passenger satisfaction. Skilled in conflict resolution and customer service, my dedication has consistently improved operational efficiency. Achievements include exceeding performance targets and fostering trust with a positive attitude, without relying on numerical percentages.
Overview
2025
years of professional experience
Work History
City of White Rock
Recycling Agent & Crewman
Job overview
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Professionally managed emergency situations, road closures and inclement weather conditions.
- Assisted with patching asphalt, installing safety signs and clearing obstructions from drainage ditches.
- Enhanced team efficiency by streamlining crew tasks and communication.
- Maintained a strong professional reputation by demonstrating exceptional work quality, integrity, and dedication to the success of the team.
- Maintained a clean and organized workspace, ensuring a safe environment for both crew members and customers.
- Exceeded performance targets consistently through hard work, attention to detail, and dedication to excellence in all tasks undertaken.
- Delivered reliable service under challenging conditions while maintaining composure when faced with unforeseen obstacles or high-stress situations.
- Achieved high-quality results by adhering to company guidelines and safety protocols during all tasks.
VW & Audi Guildford Motors
Service Advisor
Job overview
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Department of National Defense
Artillery Airborne Paratrooper
Job overview
- Provided expert marksmanship during combat scenarios training, contributing to overall mission effectiveness.
- Trained new paratroopers on best practices, fostering professional growth within the unit.
- Ensured the safety of fellow paratroopers with strict adherence to jump procedures and protocols.
- Minimized injury risk with proper rigging techniques utilized during parachute packing processes.
- Navigated challenging terrain during field exercises, adapting quickly to changing conditions for optimal performance.
- Upgraded equipment functionality by conducting thorough inspections and maintenance checks.
- Increased team efficiency through the development and implementation of tactical strategies.
- Built trust among allies through joint military exercises promoting cooperation between nations.
- Maintained proficiency in various weapons systems for enhanced combat readiness.
- Maintained a high level of readiness by participating in regular drills and exercises.
- Conducted high-risk air assault operations, ensuring safe execution and mission completion.
- Developed strong teamwork skills through rigorous training exercises with fellow paratroopers.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Executed directives from command center with necessary timeliness and efficiency.
- Analyzed terrain to identify advantageous positions for operations.
- Used modern communication systems to relay orders to squad members.
- Installed, operated and maintained field communications equipment.
- Coordinated with allied forces to achieve mission objectives.
- Improved unit cohesion through effective communication and leadership skills.
1st Nova Scotia Highlanders
Infantryman
Job overview
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Maintained secure communication systems to relay information to and from command teams.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Conducted reconnaissance patrols to gather valuable intelligence, contributing to informed decision-making during operations.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Increased morale and physical fitness by organizing and leading sports and team-building activities.
- Maintained high standards of weapons handling, ensuring safety and preparedness.
- Trained new infantry soldiers on standard operating procedures.
- Executed directives from command center with necessary timeliness and efficiency.
- Instructed squad members on proper use of weapons and equipment.
Coast Mountain Bus Company
Transit Bus Services Technician
02.2013 - Current
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Worked with diverse types of weather and ground conditions.
Coast Mountain Bus Company
Transit Bus Operator
02.1998 - 02.2013
Job overview
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Diffused potential passenger disputes with fairness and professionalism.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Assisted passengers with inquiries and requests during trips.
- Calculated and collected fares from passengers.
- Developed and maintained positive relationships with passengers and other drivers.
- Operated large vehicles in difficult urban and rural conditions.
- Aided passengers with disabilities or special needs.
- Provided information about routes, destinations and timelines to inform passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed company policies and procedures and maintained compliance with standards.
- Followed all relevant schedules for routes and arrivals.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
Education
Springhill Junior-Senior High School, Springhill, NS
High School Diploma
06.1987
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Critical Thinking
- Conflict Resolution
Timeline
Transit Bus Services Technician
Coast Mountain Bus Company
02.2013 - Current
Transit Bus Operator
Coast Mountain Bus Company
02.1998 - 02.2013
Recycling Agent & Crewman
City of White Rock
Service Advisor
VW & Audi Guildford Motors
Artillery Airborne Paratrooper
Department of National Defense
Infantryman
1st Nova Scotia Highlanders
Springhill Junior-Senior High School
High School Diploma
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