Jason Perry
9721 Mineral Spring Way
Summary
Accomplished General Manager with a robust history at ASM Global, showcasing expertise in P&L management and leadership. Spearheaded innovative strategies to slash annual losses by 40%, significantly enhancing operational efficiency and promoter satisfaction. Excelled in cross-functional team management and customer relations, driving substantial revenue growth and profitability.
Overview
23
23
years of professional experience
Work History
General Manager
ASM Global
05.2020 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Analyzed all past events to create a path of financial stability for the venues.
- Reduced annual loss by 40% across the venue portfolio
- Increased promoter retention and satisfaction through a more streamlined booking process.
Assistant General Manager/Director of Sales & Mktg
ASM Global
05.2003 - 12.2020
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and negotiated all media plans and contracts
- Created national rebranding campaign for arena naming rights.
- Developed and created social media, website and email marketing campaigns.
- Maintained a positive public image for the venue
- Increased year over year corporate partnership revenues
- Assisted General Manager in booking
- Analyzed current and past event sales to assist in determining future marketing strategies.
Box Office Manager
ASM Global
09.2001 - 04.2003
- Worked directly with promoters to ensure accuracy of all ticket sales on the Ticketmaster platform.
- Managed daily operations of the box office including scheduling and daily cash accountability.
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets, including the premium clients.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Ticketmaster to extract data for email blasts and mailing lists.
Education
Bachelor of Science - Business Administration And Management
University of New Hampshire
Durham05-2000
Skills
- Advertising and marketing
- Branding
- Sales
- P&L management
- Cross-functional team management
- Problem resolution
- Operations oversight
- Staff management
- Customer relations
- Project planning
- Leadership
- Leadership and team building
- Staff motivation
Timeline
General Manager
ASM Global
05.2020 - Current
Assistant General Manager/Director of Sales & Mktg
ASM Global
05.2003 - 12.2020
Box Office Manager
ASM Global
09.2001 - 04.2003
Bachelor of Science - Business Administration And Management
University of New Hampshire
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