Jason Nourie
Stockton
Summary
Dynamic manager with a proven track record at Pacific Ave Bowl, excelling in customer service and team leadership. Enhanced customer satisfaction and reduced operational costs by working with suppliers, Skilled in multitasking and problem resolution, fostering a positive work environment and ensuring high-quality service delivery. Always wanting the best for the bowling center, myself and everyone around me.
Overview
8
8
years of professional experience
Work History
Manager
Pacific Ave Bowl
02.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oil lanes and maintain lanes and approaches
- Stock snack machine and control inventory
- Secretary multiple house leagues including sanctioning and creating payouts for said leagues
- Licensed food handler card, knowledgeable bartender also cover bar shifts when needed and daily day bartender
- Order cleaning supplies weekly and maintain inventory control.
- Worked with towel vendor to get lower cost
- Very knowledgeable with front desk and bar p.o.s systems
- Help keep undesirable and unwanted loitering away from bowling alley
- Great relationship with league bowlers and customers, high retention rates for all my leagues I work with
- Coach for Junior Leagues since 2019
- Help maintain inner and exterior of bowling center
- Able to do multiple jobs, excellent multi tasker/ problem solver
- Great with scheduling and employee relations
- Managed bowling center during large tournaments with great success
- Reliable, loyal and knowledgeable
- Able to process leagues in a pinch thru bls
- Can perform most tasks with ease and successfully
- Willingness and eager to go the extra mile
- Collect money from pool table/vending machines weekly
- Able to book large events and work with schools to book field trips
- Provide a fun and entertaining experience for guests and league bowlers
- Track and maintain high scores
Education
Gen Ed -
Liberty High School
Lodi, CA1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Relationship building
- Shift scheduling
- Policy implementation
- Emergency response
- Clear communication
- Safety procedures
- Problem resolution
- Positive attitude
- Multitasking
Timeline
Manager
Pacific Ave Bowl
02.2018 - Current
Gen Ed -
Liberty High School
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