Jason Leyer
Penticton,BC
Summary
Adaptable Senior Server/Bartender/ Manager offering 30 years of experience in upscale and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
Overview
23
23
years of professional experience
Work History
Outlet Manager
Lake Louise Inn
11.2022 - 06.2023
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Bartender/Server/Manager
The Black Antler
09.2019 - 11.2020
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Bartender/Server/Manager
The Hooded Merganser
04.2008 - 08.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Senior Server/Bartender
Fairmont Jasper Park Lodge
04.2000 - 12.2007
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Skills
- High-volume dining
- Effective customer upselling
- Point of Sale (POS) system operations
- Food safety understanding
- Liquor, wine and food service
- Check payment processing
- Safe food handling
- Scheduling
- Serving it Right
- Payroll
- Staff training
- Time management
- Customer service
- Organizational skills
- Goal setting
- Decision making
- Cash handling
- Staff scheduling
- Problem solving
- Performance Evaluations
- Needs Assessment
- Delegating Work
- Teamwork and Collaboration
Accomplishments
Received leader of the month and was short listed for leader of the year.
Timeline
Outlet Manager
Lake Louise Inn
11.2022 - 06.2023
Bartender/Server/Manager
The Black Antler
09.2019 - 11.2020
Bartender/Server/Manager
The Hooded Merganser
04.2008 - 08.2019
Senior Server/Bartender
Fairmont Jasper Park Lodge
04.2000 - 12.2007
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