Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Gabriela (Gabby) Oliveira

Gabriela (Gabby) Oliveira

Calgary

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating guests needs to facilitate enjoyable dining experiences. Focused on transforming customer interactions and optimizing service quality in foodservice settings. Courteous and friendly when directing customers to tables, giving recommendations, and taking orders. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Opening Manager

Boston Pizza
08.2023 - Current
  • Ultimately responsible for the dining room’s appearance, consistency of set up, food and beverage service and quality of the experience.
  • Communicates frequently with guests in order to ensure that their needs are being met.
  • Assign opening and closing side work to hosts, expos and servers.
  • Open the restaurant in accordance with manager’s checklist.
  • Basic computer proficiency, including the ability to use email, internet, and Excel.
  • Established ability to work well under pressure. Is decisive and can access and analyze situations quickly and then implement appropriate plan of action.
  • Prepare floor plans and rotate fairly.
  • Demonstrated knowledge of tableside service and specialized tableside preparations.
  • Was also taught how to schedule shifts (specifically on Ameego app).
  • In charge of doing Daily Cash and handling over 10 grand in VLT income.

Fast Food Server

Tim Hortons
08.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with a POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.

Education

High School Diploma -

Henry Wise Wood High School
Calgary, AB
06.2023

Skills

  • Dining area upkeep
  • Cash management
  • High volume dining
  • Station preparation
  • Team collaboration
  • Supply restocking
  • Menu memorization
  • Handling complaints
  • Front-of-house display creation
  • High-volume dining
  • Exceptional customer service

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual

Certification

ProServe Liquor Staff Training (AGLC)

December 2023- December 2028

Reel Facts VLT Staff Training (AGLC)

August 2024 - August 2029

Timeline

Server/Opening Manager

Boston Pizza
08.2023 - Current

Fast Food Server

Tim Hortons
08.2022 - 06.2023

High School Diploma -

Henry Wise Wood High School

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Gabriela (Gabby) Oliveira