Jason Freeborn
Brantford
Summary
Dynamic Assistant Manager at Food Basics with proven expertise in team leadership and customer service. Enhanced operational efficiency through meticulous cash handling and inventory management, significantly reducing discrepancies. Committed to staff development, fostering a collaborative environment that drives performance and quality service. Skilled in decision-making and training, ensuring exceptional customer experiences.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Food Basics
06.2000 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Crew Member
McDonald's
10.2009 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Graphic Design Production
Ball Media
03.2011 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Server
Miss Vanelis
09.2004 - 09.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Line Cook
Golden Griddle
03.2004 - 12.2004
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Telesales Representative
RMH Customer Finance
12.2003 - 12.2004
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
Machine Operator
Saint George Wood Projects
08.2003 - 01.2004
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
Associate of Arts - Public Relations And Creative Advertising
Mohawk College of Applied Arts And Technology
Hamilton06.2009
Associate of Arts - Graphic Design Creator
Mohawk College of Applied Arts And Technology
Hamilton06.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Retail operations
Languages
English
Native or Bilingual
Timeline
Graphic Design Production
Ball Media
03.2011 - 03.2012
Crew Member
McDonald's
10.2009 - 10.2022
Server
Miss Vanelis
09.2004 - 09.2005
Line Cook
Golden Griddle
03.2004 - 12.2004
Telesales Representative
RMH Customer Finance
12.2003 - 12.2004
Machine Operator
Saint George Wood Projects
08.2003 - 01.2004
Assistant Manager
Food Basics
06.2000 - Current
Associate of Arts - Public Relations And Creative Advertising
Mohawk College of Applied Arts And Technology
Associate of Arts - Graphic Design Creator
Mohawk College of Applied Arts And Technology
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