Jason De Valck
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication in multiple languages, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Youth Tennis Instructor
Tennis Club De Saint Maur
05.2016 - 06.2016
- Explained and demonstrated basic tennis techniques to team members.
- Taught proper physical conditioning for maximum endurance, health, and safety.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Family Babysitter
Family Members And Freinds
07.2017 - 09.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted older kids with homework, school projects and chores.
Customer Service Manager
Générale Pour L'enfant
09.2018 - 03.2020
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Customer Service Agent
Générale Pour L'enfant
06.2018 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Bachelors - Green, Social & Digital Management
ESI Business School
Boulogne-Billancourt06.2020
Skills
- Microsoft Office Suite Proficiency
- Customer Relationship Management
- Understanding Customer Needs
- Customer Service
- Membership Inquiries and Renewals
- Selling Skills
- Delivery Tracking
- Inbound Call Management
- Order and Refund Processing
- Outstanding Communication Skills
- Calm and Professional Under Pressure
Additional Information
English - fluent
French - mother tongue
Dutch - fluent
hobbies
basketball
Tennis
Travelling
Timeline
Customer Service Manager
Générale Pour L'enfant
09.2018 - 03.2020
Customer Service Agent
Générale Pour L'enfant
06.2018 - 06.2023
Family Babysitter
Family Members And Freinds
07.2017 - 09.2017
Youth Tennis Instructor
Tennis Club De Saint Maur
05.2016 - 06.2016
Bachelors - Green, Social & Digital Management
ESI Business School
Similar Profiles
Maverick WolffMaverick Wolff
Lifeguard at Saint Paul Tennis ClubLifeguard at Saint Paul Tennis Club
Cynthia SeymourCynthia Seymour
Founder/Maker at Saint MaurFounder/Maker at Saint Maur
Duru HatipogluDuru Hatipoglu
Front Desk Receptionist at Redmond Tennis Club/Gorin Tennis AcademyFront Desk Receptionist at Redmond Tennis Club/Gorin Tennis Academy