Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Tchana Njankou

Ottawa

Summary

Dynamic customer service professional with a proven track record at ClientConnect Services, enhancing customer satisfaction and optimizing processes. Skilled in conflict resolution and client retention,

Overview

8
8
years of professional experience

Work History

Customer Service Officer

PAWK Sarl
02.2021 - 12.2025
  • Enhanced customer loyalty by 20% within 6 months.
  • Processed 50+ service requests weekly.
  • Led client feedback sessions, improving services 30%.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Investigated and resolved customer inquiries and complaints quickly.

Client Support Specialist

Cible Emploi RH
12.2024 - 05.2025
  • Increased client retention rate by 25% annually.
  • Handled escalated complaints with 95% success.
  • Trained new staff, improving team efficiency by 40%.

Service Delivery Partner, HR Operations

Jumia Group
06.2018 - 12.2020
  • Facilitated conflict resolution among team members, promoting a positive working environment that encourages collaboration.
  • Reduced employee turnover rate by implementing effective talent retention strategies.
  • Conducted regular audits of HR processes, identifying opportunities for enhanced efficiency and compliance with relevant regulations.

Education

Bachelor of Arts - Arts

University of Buea
Cameroon
12-2010

Skills

  • Customer Relationship Management
  • Conflict Resolution
  • Process Optimization
  • Client Retention
  • Communication
  • Team Training
  • Complaint Handling
  • Service Feedback Analysis

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Client Support Specialist

Cible Emploi RH
12.2024 - 05.2025

Customer Service Officer

PAWK Sarl
02.2021 - 12.2025

Service Delivery Partner, HR Operations

Jumia Group
06.2018 - 12.2020

Bachelor of Arts - Arts

University of Buea

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Jasmine Tchana Njankou