Rofiat Ogunnubi

• Communicating and responding promptly to clients inquiries through various channels
• Monitoring and tracking daily, weekly and monthly client acquisition records
• Managed clients inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards within short time
• Develop and maintain 90% of clients portfolio through regular calls, emails and face to face interaction, as expected
• Provided all clients with transactional and inquiry activity via email and authorized phone calls
• Inform customer about problems (system failures, market issues) and provide regular resolution updates
• Escalate customer feedback, processing delays and errors appropriately to the right team.
• Maintaining knowledge of new market and regulatory requirements affecting banking operations
• Ensured 99% of customers satisfaction and providing professional customer support via email and phone conversation
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Key Achievements:

• Introduced and implemented a new queue management system, reducing turn around time by 30%.
• Trained 85% of staffs and colleagues of the south west 1 region on some banking platforms
• Recognized as the most efficient customer service officer

• Developed and implemented a curriculum in accordance with school district guidelines
• Assisted students with classwork and adhere to scheduled daily lesson plans
• Supervised students' behaviors and intervened as necessary
• Tracked students' progress and provided individual feedback.
• Participated in workshops, trainings and conferences to improve educational skills.
• Met with administrators and department team members to work on curriculum planning and assessment methods.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
• Encouraged critical thinking skills and problem-solving strategies among students.

• Acquired data from primary and secondary data sources and maintained database systems.
• Ensure facilities and equipment are properly maintained
• Conducting regular stock exercise.
• Reviewing retirement document in compliance with the company’s policy.
• Review accounting records and system within the overall content the company’s internal control.
• Conduct physical verification of all tangible asset of the organization and identify their locations.

*Key Achievement:

Awarded best verifier during Osun state staff audit.