Jasmine Willett
Calimesa
Summary
Detail-oriented Medical Receptionist experienced in managing front-desk operations and patient scheduling. Improved customer satisfaction through streamlined processes and effective communication. Committed to enhancing healthcare workflows by adapting to changing needs and delivering efficient administrative support.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Advanced Dermatology and Skin Cancer Specialists
Temecula, CA
11.2023 - 11.2025
- Coordinated referrals, authorizations, and billing documentation to ensure seamless patient care.
- Reviewed and updated patient demographic and insurance information, enhancing billing accuracy.
- Maintained organized medical records and ensured EMR accuracy to support efficient patient management.
- Handled patient and insurance information in compliance with HIPAA guidelines.
- Managed patient scheduling and appointment confirmations, optimizing office workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
Front Desk Receptionist
RV Paint Department and Auto Body Collision
Fontana, CA
04.2017 - 07.2022
- Facilitated processing of insurance paperwork, estimates, and documentation to ensure accuracy and efficiency.
- Coordinated communication among technicians, vendors, and insurance representatives to streamline operations.
- Operated multi-line phone system and delivered professional customer service to clients and insurance representatives, enhancing overall client experience.
- Managed front desk operations, providing exceptional customer service to visitors and clients.
- Coordinated appointment scheduling, ensuring efficient use of staff and resources.
Administrative Assistant
Kerr Trucking
Fontana, CA
08.2016 - 11.2017
- Reviewed and verified bills of lading and shipping paperwork, ensuring compliance and accuracy.
- Entered and updated information in office systems and logs, maintaining accurate records for operational efficiency.
- Answered incoming phone calls, providing timely assistance to drivers, vendors, and customers.
- Managed scheduling and calendar coordination for executive team, ensuring efficient use of time and resources.
- Streamlined office communication by implementing a new digital filing system, enhancing document retrieval speed.
Education
Medical Billing And Coding - Medical Billing And Coding
North- West College
Riverside, CA08.2026
High School Diploma -
Washington High School
Colton, CA06.2005
Skills
- Patient Scheduling
- HIPAA Compliance
- Basic Medical Terminology
- Referrals
- Appointment Coordination
- CPT Coding
- ICD-10-CM
- CMS- 1500
- Insurance Verification and Eligibility
- HIPAA Compliance
- Computer Proficiency
- Excellent Customer service
- Patient Engagement
- Sim Chart
Languages
English
Full Professional
Timeline
Medical Receptionist
Advanced Dermatology and Skin Cancer Specialists
11.2023 - 11.2025
Front Desk Receptionist
RV Paint Department and Auto Body Collision
04.2017 - 07.2022
Administrative Assistant
Kerr Trucking
08.2016 - 11.2017
Medical Billing And Coding - Medical Billing And Coding
North- West College
High School Diploma -
Washington High School