Jasmine Serson
Kingston,Canada
Summary
Dedicated and adaptable professional with experience in hospital operations and hospitality supervision. Skilled in inventory organization, maintaining clean and safe environments, training and onboarding staff, and supporting team success in high-volume settings. Brings excellent communication skills, strong work ethic, and the ability to perform physically demanding work while consistently delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Environmental Services Assistant
KHSC
Kingston, Ontario
12.2025 - Current
- Cover supervisor absences by stepping in as "Lead Hand".
- Trained new staff on company policies and standard operating procedures.
- Maintained updated knowledge through continuing education and advanced training.
- Performed terminal cleaning and disinfection of patient rooms, including isolation and precaution rooms, following hospital protocols and infection control procedures.
- Cleaned, sanitized, and prepared operating rooms (ORs) between procedures and completed OR resets to support efficient surgical operations.
- Maintained sterile and safe environments in Women's Clinic, Emergency Department, Labour and Delivery, and other patient care areas.
- Sanitized medical equipment, furniture, and high-touch surfaces to reduce the risk of healthcare-associated infections.
Room Attendant / Floor Support / Room Checker / Uniform Attendant
Fairmont Banff Springs
05.2022 - Current
- Trained and mentored new hires; promoted internal development and recognition.
- Supported performance reviews and peer coaching in line with luxury brand standards.
- Created and facilitated policy reviews and one-on-one coaching on procedures and quality.
- Assisted leadership team with inspections, team communication, and scheduling.
- Enhanced team morale through inclusive practices and support during peak workloads.
Housekeeping Supervisor
Quality Inn / Holiday Inn / Candlewood Suites
01.2017 - 01.2022
- Supervised and scheduled daily housekeeping operations, ensuring high cleanliness standards and efficient workflow across multiple roles.
- Conducted team meetings and trained new staff in best practices and safety protocols, fostering a culture of safety and excellence.
- Resolved conflicts and addressed guest concerns, maintaining compliance with brand standards and enhancing guest satisfaction.
- Used Opera software for room assignments and inventory tracking.
Education
Child and Youth Care Program - Behavioural Interventions, Interviewing and Counselling, Child, Adolescent and Young Adult Development
St. Lawrence College
Kingston, ON01-2022
Ontario Secondary School Diploma -
Ottawa-Carleton Adult High School
Ottawa, ON01-2011
Skills
- Leadership & Supervision
- Training & Development
- Interpersonal Communication
- Problem Solving & Adaptability
- Workplace Integrity & Accountability
- Software Knowledge
- Employee Training & Onboarding
- Team Engagement & Performance Support
- Policy Enforcement & Compliance
- Workplace Communication & Conflict Resolution
- Scheduling & Task Delegation
Key Competencies
- Employee Training & Onboarding
- Team Engagement & Performance Support
- Policy Enforcement & Compliance
- Workplace Communication & Conflict Resolution
- Scheduling & Task Delegation
Roles And Responsibilities
- Trained and mentored new hires; promoted internal development and recognition.
- Supported performance reviews and peer coaching in line with luxury brand standards.
- Created and facilitated one-on-one reviews on procedures and quality feedback.
- Assisted leadership team with inspections, team communication, and scheduling.
- Enhanced team morale through inclusive practices and support during peak workloads.
Key Qualifications
5+ years overseeing diverse teams, ensuring compliance with brand standards and fostering a supportive team environment., Hands-on experience onboarding, training, and mentoring staff to meet and exceed quality and performance standards., Excellent verbal and written communication; skilled in active listening, conflict resolution, and empathy., Proven ability to improvise and manage unexpected challenges in fast-paced environments., Trusted leader who leads by example, maintains high standards, and promotes mutual respect., Proficient in Opera PMS and internal systems for inventory tracking, task assignment, and guest management.
Timeline
Environmental Services Assistant
KHSC
12.2025 - Current
Room Attendant / Floor Support / Room Checker / Uniform Attendant
Fairmont Banff Springs
05.2022 - Current
Housekeeping Supervisor
Quality Inn / Holiday Inn / Candlewood Suites
01.2017 - 01.2022
Child and Youth Care Program - Behavioural Interventions, Interviewing and Counselling, Child, Adolescent and Young Adult Development
St. Lawrence College
Ontario Secondary School Diploma -
Ottawa-Carleton Adult High School