Jasmine Madueno
San Jose
Summary
Dynamic professional with a strong background in telecommunications and manufacturing. Skilled in mentoring teams and developing training programs to improve operational performance. Ready to leverage expertise to drive continuous improvement and customer satisfaction.
Proven track record of successfully diagnosing and resolving complex technical issues, ensuring seamless service delivery. Demonstrated expertise coupled with strong customer service skills.
Overview
14
14
years of professional experience
Work History
Cable Technician
Hyve Solutions
Fremont, CA
07.2025 - 01.2026
- Installed and configured fiber optic and copper cabling systems for optimal network performance.
- Conducted thorough testing and troubleshooting of cable installations to ensure reliability and efficiency.
- Collaborated with team members to enhance installation processes, reducing downtime and improving service delivery.
- Mentored junior technicians on best practices for cable management and installation techniques.
- Developed training materials to improve technician onboarding and knowledge retention regarding system specifications.
- Implemented quality control measures that increased installation accuracy across multiple projects.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Provided training on use, troubleshooting, and calibration of equipment.
- Improved team efficiency by sharing technical knowledge and on-the-job training with new technicians.
Production Technician /EOL Technician
Tesla
Fremont, CA
10.2017 - 04.2024
- Operated advanced manufacturing equipment to ensure seamless production flow.
- Conducted quality inspections to maintain product standards and compliance.
- Trained new team members on safety protocols and operational procedures.
- Collaborated with engineering teams to improve assembly line efficiency.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Improved production line speed with adjustments to equipment settings, meeting tight deadlines without compromising quality.
- Operated advanced manufacturing equipment to ensure optimal production efficiency.
- Conducted routine quality inspections to maintain product standards and minimize defects.
- Collaborated with cross-functional teams to implement process improvements in assembly workflows.
- Assisted engineering teams in the design and implementation of new test fixtures for EOL processes.
Funeral Director's Assistant
Chapel of Flowers Funeral Home
San Jose, CA
05.2016 - 08.2017
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Managed client communications, ensuring accurate information dissemination and timely follow-up.
- Collaborated with vendors to secure quality products, maintaining relationships and inventory levels.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Housekeeper/Janitorial Lead
Angelitas House Keeping
Roseville, CA
04.2012 - 02.2015
- Supervised daily cleaning operations to ensure high standards of hygiene and customer satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Conducted quality assurance inspections to uphold cleanliness standards across properties.
- Coordinated with clients to address specific needs and preferences for housekeeping services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Led initiatives for eco-friendly cleaning practices, promoting sustainability within operations.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
- Changed bed linens and collected soiled linens for cleaning
Education
High School Diploma -
Adelante High School
Roseville, CASkills
- Hand tool proficiency
- System testing
- Fiber optic splicing
- OSHA compliance
- Network troubleshooting
- Service calls
- Device configuration
- Vehicle maintenance
- Electrical troubleshooting
- System repairs
- Electrical
- Cable installation
- Installing equipment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Organizational skills
- Team collaboration
- Quality control
- Machine operation
- Material handling equipment
- Clean room procedures
- Assembly line experience
- Data entry
- Housekeeping
- Customer service
- Health and safety compliance
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Folding clean laundry
Languages
Spanish
Native or Bilingual
Timeline
Cable Technician
Hyve Solutions
07.2025 - 01.2026
Production Technician /EOL Technician
Tesla
10.2017 - 04.2024
Funeral Director's Assistant
Chapel of Flowers Funeral Home
05.2016 - 08.2017
Housekeeper/Janitorial Lead
Angelitas House Keeping
04.2012 - 02.2015
High School Diploma -
Adelante High School