Jasmine Lingam
Surrey,BC
Summary
As a dedicated support worker with a strong commitment to assisting those in need, I am eager to apply my skills and gain valuable experience at your company. With extensive experience providing compassionate support to vulnerable populations in the Lower Mainland, including within Indigenous communities dealing with issues such as homelessness, mental health, and addiction, I am keen to contribute to your organization's mission. My dedication to making a positive impact closely aligns with your organization's values.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Homeless Service Navigator
Metis Nation British Columbia
02.2024 - Current
- Assist adults/families experiencing homelessness by connecting them to resources and services that can help achieve stability and housing through our programs at Metis Nation.
- Answers all first coming emails and phone calls from citizens that are looking for housing support and other funding.
- Connecting with navigators in other communities and linking them to numerous services such as housing, healthcare, mental health services, substance abuse treatment, employment support.
- Review, process, and extend all eligible citizens for Rent Supplement Program and any other programs within Metis Nation.
- Maintaining confidentiality to our clients while keeping accurate records of client interactions, services provided, and outcomes achieved.
Accounts Receivable Clerk
Fraser Health
03.2023 - 02.2024
- Refunds payments for commuter services from staff, residents, physicians and other specified groups; enters information into a journal, balances and summarizes information in the journal and accounts by matching and checking payments received by each person
- Maintains and compiles statistics by receiving information, entering data and producing documents for review using database, spreadsheets and word processing software; and processing payroll deductions required
- Processes commuter service applications and coordinates employee deductions with Payroll; forward complaints to the Manager or designate for resolution.
Federal Residence Worker
St Leonards's Recovery and Treatment Centre
03.2022 - 03.2023
- Assist individuals released from corrections with intake by obtaining intonation, completing documentations and liaising with external resources for additional information as required
- Routinely inspect resident area and grounds
- Observe client behaviour and interactions with other residents
- Investigate, handles disturbances, deal with client emergencies in accordance with guidelines, and reports incidents to appropriate staff or authorities
- Do audits, filing incident/reports, fax CSC documents
- Report any issues or incidents to Parole Officer.
Federal Residence Worker
Connective
02.2022 - 03.2023
- Maintain confidential and accurate records within the program in accordance with government guidelines including records, logs, reports, and statistical information
- When changing shift with an incoming worker; ensuring that they are fully informed of any current physical shelter problems or client concerns in the residence
- Answer phone calls and update Parole Officers regarding their clients
- Follow all agency and department protocols and policies and procedures
- Provide the clients with support, advocacy, and referrals to external resources
- These include Legal Aid, mental health support, housing, community agencies, etc
- Provide clients with information and support including crisis intervention and life skills training
- Ensure all residents with special and general are meeting their obligations
- Ensure clients attend all scheduled meetings and training programs as required
- Experience working with Indigenous community, culture, tradition, and ceremonies
- Ability to demonstrate cultural competence and respect for diversity.
Security Officer
CBSA Immigration Holding Centre
06.2021 - 02.2022
- Travel to Correctional facilities around British Columbia to pick up detained persons
- Ensure the protection, custody, and control of detained persons
- Assist and work alongside law-enforcement agencies to ensure safe and secure transport of detainees
- Recording detainee admissions and discharges
- Monitoring and performing regular searches of cells, detainees, and the property
- Enforce the regulations in effect at your client's premises
- Write daily reports and incident reports efficiently and effectively.
Security Officer
Parq Casino
02.2018 - 05.2021
- Provided physical security and crowd control in and around the Casino and Resort
- Assist in escorts for chip fills, table credits, box pulls, slot drops and large jackpots
- Provided safety escorts for patrons and Associates as requested
- Executed and assisted with Emergency Procedures including fire evacuation and serious incidents
- Monitor employee activity to ensure conduct of all gaming operations is in compliance with Parq Vancouver Policies and Procedures as well as British Columbia Lottery Corporation Standards, Policies and Procedures
- Enforced restricted access to non-public and secure areas
- Monitored patrons and Associates in the casino to identify underage, intoxicated or suspicious persons and/or activity
- Reported and provided Incident Reports for any suspicious or criminal activity, suspicious persons, exclusions, or unattended children.
Education
Diploma - Law Enforcement
CDI College - Surrey BC
01.2021
Dogwood Diploma -
Fleetwood Park Secondary - Surrey BC
01.2017
Skills
- Experience in providing high level of customer service and building partnerships for our clients
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Certification
- Lateral Kindness P1/P2 2024
- Métis History & Culture Workshop 2024
- Metis Material Art Workshop 2024
- Offender Management System Training 2022
- Nonviolent Crisis Intervention Training 2022
- MANDT Training 2022
- Naloxone Training 2022
- Advanced Security Training 2021
- Occupational First Aid Training 2021
- Basic Security Training 2018 & 2021
- Non Restricted and Restricted Firearms 2019
Volunteer Experience
- Gateway of Hope Shelter 2018-2021
- Loss Prevention 2020-2021
- Vancouver Police Foundation 2019-2020
Timeline
Homeless Service Navigator
Metis Nation British Columbia
02.2024 - Current
Accounts Receivable Clerk
Fraser Health
03.2023 - 02.2024
Federal Residence Worker
St Leonards's Recovery and Treatment Centre
03.2022 - 03.2023
Federal Residence Worker
Connective
02.2022 - 03.2023
Security Officer
CBSA Immigration Holding Centre
06.2021 - 02.2022
Security Officer
Parq Casino
02.2018 - 05.2021
Diploma - Law Enforcement
CDI College - Surrey BC
Dogwood Diploma -
Fleetwood Park Secondary - Surrey BC
- Lateral Kindness P1/P2 2024
- Métis History & Culture Workshop 2024
- Metis Material Art Workshop 2024
- Offender Management System Training 2022
- Nonviolent Crisis Intervention Training 2022
- MANDT Training 2022
- Naloxone Training 2022
- Advanced Security Training 2021
- Occupational First Aid Training 2021
- Basic Security Training 2018 & 2021
- Non Restricted and Restricted Firearms 2019
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