Jasmine Khanapuri

• Streamlined internal processes for better organization of client files, resulting in quicker response times to inquiries or requests from loan officers or borrowers.
• Increased customer satisfaction rates with thorough knowledge of mortgage products, effectively communicating options to clients.
• Collaborated with title companies, appraisers, and attorneys to ensure smooth closings for all parties involved.

• Provided customer support to clients, explaining procedures, and answering inquiries in a professional manner
• Collaborated with cross-functional teams to address client concerns, improving satisfaction and overall service delivery
• Handled a high volume of calls and emails, adhering to call center processes and scripts for consistent customer experience

• Managed customer accounts, processed transactions, and addressed inquiries via calls and emails, ensuring timely resolutions
• Handled sensitive payment information and followed strict data privacy protocols
• Assisted customers by explaining payment procedures and providing relevant information to enhance their experience
• Worked collaboratively with internal teams to improve service efficiency and customer satisfaction
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

• Processed payments and addressed inquiries from customers regarding bookings and travel-related issues
• Ensured a positive customer experience by following call center procedures and scripts
• Coordinated with other departments to resolve client issues quickly, leading to a20% improvement in response time
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Assisted with customer inquiries via phone and email, promoting the company's office space solutions.

Processed customer payments and managed booking requests using Microsoft Office tools.

• Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives.
• Collaborated with cross-functional teams on integrated marketing campaigns, maximizing reach and impact.