Ananya Singh
Mississauga,ON
Summary
Organized and dedicated Mortgage Assistant with 2+ year of proven track record of providing exceptional customer service in fast-paced environments. Well-versed in loan products and customer engagement strategies.
Overview
2
2
years of professional experience
Work History
Mortgage Assistant
Remax Millennium
10.2023 - Current
- Expertise in reviewing and negotiating new loan applications, ensuring alignment with bank policies and regulatory guidelines.
- Regularly reviews loan portfolios to ensure profitability and security, effectively reducing overall risk exposure by 15% through proactive management of delinquencies and non-performing loans.
- Proven track record of assessing loan risks, preparing comprehensive submissions for approval, and issuing commitment letters to clients upon loan facility approval.
- Provide clear and accurate information about eligibility criteria, application processes, required documentation & program timeline
Administrative Assistant
Scotiabank
04.2023 - 09.2023
- Prepared account opening documentation and ensured compliance with regulatory requirements.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled and conducted portfolio reviews, preparing necessary materials, correspondence, and reports for client meetings
Customer Service Representative
Scotiabank
06.2022 - 04.2023
- Processing daily client transactions, including deposits, withdrawals, money transfers, and loan payments.
- Generating weekly customer activity reports, which increased visibility of customer experience insights by 10%.
- Assisting customers with account-related inquiries, including account openings, changes, and closures.
- Processing an average of over 100 daily customer transactions with 100% accuracy in compliance with bank regulations
Human Resources Intern
Randstad Canada
03.2022 - 05.2022
- Full-cycle recruiter proficiently handles all aspects of the recruitment process, including sourcing, screening, and interviewing
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Create and post openings onto the company website, social media, and other job platforms to generate interest from candidates
- Operated and maintained applicant tracking system and candidate management systems SAP.
Education
Post Graduation - Human Resource Management
George Brown College
Toronto, ONPost Graduation - Project Management
Algonquin College
MississaugaBachelor of Business Administration And Management -
Delhi College Of Arts And Commerce
Delhi, IndiaSkills
- Document Review
- Credit analysis
- Risk Assessment
- Underwriting knowledge
- Relationship-building
- Attention to detail
- Analytical skills
- Customer Service/ CRM Software
- Problem-Solving
Timeline
Mortgage Assistant
Remax Millennium
10.2023 - Current
Administrative Assistant
Scotiabank
04.2023 - 09.2023
Customer Service Representative
Scotiabank
06.2022 - 04.2023
Human Resources Intern
Randstad Canada
03.2022 - 05.2022
Post Graduation - Human Resource Management
George Brown College
Post Graduation - Project Management
Algonquin College
Bachelor of Business Administration And Management -
Delhi College Of Arts And Commerce
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