Jasmine Joseph
Mississauga
Summary
Dynamic professional with a proven track record at Lawrenzo Foods Pvt. Ltd., excelling in customer service and team leadership. Enhanced production efficiency and customer satisfaction through strategic training and process improvements. Skilled in decision-making and time management, consistently delivering high-quality service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Salary Manager
Lawrenzo Foods Pvt.Ltd.
09.2024 - Current
- Developed and implemented operational strategies to enhance production efficiency.
- Trained team members on best practices in food safety and quality control procedures.
- Monitored inventory levels, ensuring timely replenishment of raw materials and supplies.
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Analyzed production data to identify areas for process improvement and cost reduction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Guest Experience Leader
Lawrenzo Foods Pvt.Ltd.
07.2023 - 08.2024
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Assisted in implementing customer feedback initiatives to improve service quality.
- Collaborated with team members to ensure a welcoming environment for guests.
- Resolved guest inquiries and complaints promptly to maintain positive experiences.
- Monitored dining area for cleanliness and safety compliance standards.
- Maintained knowledge of menu items to provide accurate information to guests.
- Engaged with guests to build relationships and encourage repeat visits.
Crew Member
Lawrenzo Foods Pvt.Ltd.
05.2022 - 06.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring positive guest experiences.
- Maintained cleanliness of workstations, ensuring compliance with health regulations and company policies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Post-Graduate Certificate - Wireless Networking
Lambton College At Queens College of Technology
Mississauga, ON12-2023
Bachelor of Science - Electronics And Communications Engineering
St. Josephs College of Engineering And Technology
Kerala, India08-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Timeline
Salary Manager
Lawrenzo Foods Pvt.Ltd.
09.2024 - Current
Guest Experience Leader
Lawrenzo Foods Pvt.Ltd.
07.2023 - 08.2024
Crew Member
Lawrenzo Foods Pvt.Ltd.
05.2022 - 06.2023
Post-Graduate Certificate - Wireless Networking
Lambton College At Queens College of Technology
Bachelor of Science - Electronics And Communications Engineering
St. Josephs College of Engineering And Technology
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