Mahasin Ahmad
Victorville,CA
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Certified Nurse Assistant
Hacienda Health Care
San Berndino, CA
08.2016 - 10.2016
- Documented patient information in a charting system and record weight and height measurements and vital signs.
- Provided pre- and post-operative care.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Responded appropriately to the physical, emotional and developmental needs of patients.
Certified Nurse Assistant
Los Palos Convalescent Hospital
San Pedro, CA
05.2016 - 08.2016
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Helped residents programming goals and increase their independence.
- Maintained accurate records of patient care, condition, progress and concerns.
Certified Nurse Assistant
ManorCare Health Services-Fountain Valley
Fountain Valley, CA
01.2016 - 03.2016
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Cerifited Nursing Assistant
Windsor Garden Care Center Los Angeles
Los Angeles , CA
09.2014 - 03.2015
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Customer Service Call Center
Knott's Berry Farm Employment center, Grand Avenue, Buena Park, CA, United States
Buena Park, CA
05.2013 - 02.2014
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Defused volatile customer situations calmly and courteously.
Receptionist
Maged A. Tanios, MD, MPH
Long Beach, CA
05.2012 - 12.2012
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Verified patients’ eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts, pre-admissions and consent forms as necessary.
Education
High School Diploma - undefined
ABC Adult School
Cerritos, CA2017
Skills
- Customer interface expertise
- Multi-line phone operation proficiency
- Committed to maintaining data integrity
- Proficiency In Conflict Resolution
- Troubleshooting Skills
- Handled Volatile Customer Situations
- Data Entry
- Excellent Communication Skills
- Energetic Work Attitude
- Records maintenance professional
- Billing and collection procedures expert
- Medical terminology expert
Timeline
Certified Nurse Assistant
Hacienda Health Care
08.2016 - 10.2016
Certified Nurse Assistant
Los Palos Convalescent Hospital
05.2016 - 08.2016
Certified Nurse Assistant
ManorCare Health Services-Fountain Valley
01.2016 - 03.2016
Cerifited Nursing Assistant
Windsor Garden Care Center Los Angeles
09.2014 - 03.2015
Customer Service Call Center
Knott's Berry Farm Employment center, Grand Avenue, Buena Park, CA, United States
05.2013 - 02.2014
Receptionist
Maged A. Tanios, MD, MPH
05.2012 - 12.2012
High School Diploma - undefined
ABC Adult School