Self-motivated Customer Service Professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Hi, I’m
Paula Aguilar
Winnipeg,Canada
Summary
Overview
15
years of professional experience
Work History
Gerdau AmeristeelSelkirk, Manitoba
Product Customer Coordinator/Admin Assistant
05.2018 - Current
Job overview
- Manage and streamline sales order management (SOM) processes for a diverse customer base, overseeing 46,000 to 87,000 tons and 27 to 170 customers
- Efficiently process customer orders via phone and email, ensuring accurate product availability, delivery timelines, and pricing considerations
- Proactively identify cross-selling and upselling opportunities, contributing to increased sales revenue
- Collaborate closely with Fulfillment and Customer Service Manager to find innovative solutions for material availability and order fulfillment
- Create comprehensive account setups, covering credit, logistics, and product details (SKUs), facilitating smoother onboarding
- Generate detailed internal and external reports to monitor order status and identify process improvements
- Successfully resolve customer complaints related to price, quality, and logistics, ensuring high levels of satisfaction
- Manage daily export reporting requirements for the CBSA.
NYGARD InternationalWinnipeg, Canada
Retail Planning Analyst
06.2015 - 05.2018
Job overview
- Efficiently managed EDI orders and cluster distributions, leading to improved sales performance
- Provided critical support to the Retail Planning Team, including weekly retail meetings
- Maintained accurate order logs and essential reports for Buyers, streamlining the purchasing process
- Monitored and analyzed sales records, resulting in data-driven decisions and increased revenue.
OilServ Oilfield Services LtdDubai, UAE
Supply Chain Analyst and General Administration
10.2013 - 03.2015
Job overview
- Managed the Vendor Registry in the database
- Procured goods and items for company headquarters
- Conducted tenders/bids and logistics applications, reducing shipping costs by 10-15%
- Audited supplier shipment documents, guaranteeing timely and cost-efficient deliveries.
OilServ Oilfield Services LtdDubai, UAE
Administrative Assistant
12.2012 - 08.2013
Job overview
- Compiled and analyzed employee data reports, providing valuable insights for HR decisions
- Maintained employee information with strict confidentiality and upheld organizational standards
- Offered comprehensive secretarial support, ensuring smooth day-to-day operations.
Physio Centre FZ-LLCDubai, UAE
Receptionist/Administrative Assistant
09.2008 - 10.2012
Job overview
- Effectively managed patient inquiries, appointments, and revenue reports
- Conducted successful marketing and advertising campaigns through social media
- Assisted the manager with various tasks, enhancing operational efficiency
- Processed accounts receivable and accounts payable with a high level of accuracy.
Education
Polytechnic University of the Philippines
Bachelor of Science in Tourism
University Overview
Skills
- MS Office Suite (Word, Excel, PowerPoint, Database)
- EPR Application (EPICOR, SAP, Ariba)
- Customer Interface Expertise
- Call Center Operations
- Excellent Communication and Interpersonal Skills
- Quick Learner and Persuasive Speaker
- Customer Relations
- Customer Retention
- Work Orders
- Customer Engagement
References
References
References available upon request.Timeline
Product Customer Coordinator/Admin Assistant
Gerdau Ameristeel
05.2018 - Current
Retail Planning Analyst
NYGARD International
06.2015 - 05.2018
Supply Chain Analyst and General Administration
OilServ Oilfield Services Ltd
10.2013 - 03.2015
Administrative Assistant
OilServ Oilfield Services Ltd
12.2012 - 08.2013
Receptionist/Administrative Assistant
Physio Centre FZ-LLC
09.2008 - 10.2012
Polytechnic University of the Philippines
Bachelor of Science in Tourism
Similar Profiles
Tonja BrysonTonja Bryson
Forklift Operator at Gerdau AmeristeelForklift Operator at Gerdau Ameristeel
Courtney RowellCourtney Rowell
Mill Tech at Gerdau AmeristeelMill Tech at Gerdau Ameristeel
Brady DyerBrady Dyer
Machine Operator at Gerdau AmeristeelMachine Operator at Gerdau Ameristeel
Terrica JohnsonTerrica Johnson
NDT Technician at Gerdau AmeristeelNDT Technician at Gerdau Ameristeel
Caleb BergmannCaleb Bergmann
SOC Analyst at DayforceSOC Analyst at Dayforce