Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jasmine Enaibe

Calgary

Summary

Enterprise-level Technical Support Specialist with 2+ years of experience delivering high-impact support for smart home technologies at ecobee and over 3 years evaluating AI systems for performance and reliability. Adept at solving complex technical issues, building knowledge bases, and translating customer needs into actionable solutions. Excels in fast-paced, remote environments and thrives on continuous learning and customer success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

AI Evaluator (Technical & Math Evaluations)

Outlier
07.2023 - Current
  • Analyzed AI-generated responses for accuracy, clarity, and alignment with human expectations across math, logic, and technical domains.
  • Provided structured feedback that informed product development and model refinement.
  • Reviewed and assessed formula generation, problem-solving, and instruction-following tasks using detailed evaluation rubrics.
  • Remote

Technical Support Specialist

ecobee
03.2023 - Current
  • Delivered expert troubleshooting for HVAC, smart home devices, and software across phone, email, and chat support.
  • Assisted enterprise users with configuration, connectivity, automation, and firmware issues, consistently achieving high CSAT scores.
  • Collaborated cross-functionally with engineering and product teams to escalate unresolved cases and recommend fixes.
  • Documented complex technical interactions in Salesforce and improved internal documentation for faster onboarding and resolution.
  • Remote

Administrative Assistant & Tech Support

Accessible Housing Society
04.2022 - 09.2022
  • Provided hardware/software troubleshooting and trained staff on Office 365 and cloud tools.
  • Created internal guides and simplified onboarding processes for new technologies.

Education

Bachelor of Arts - Anthropology, Political Science

University of Alberta
01.2021

Skills

  • Enterprise Customer Support
  • Troubleshooting & Diagnostics
  • Salesforce & CRM Tools
  • Knowledge Base Management
  • API & Formula Familiarity
  • Technical Documentation
  • G Suite, Confluence, & Office 365
  • Relational Databases (Basic)
  • Remote Work Collaboration
  • REST API (Familiarity)

Certification

  • Excel Essential Training (Microsoft 365)
  • Google Calendar & OneDrive Essentials
  • Note-Taking for Business Professionals

Languages

English
Native or Bilingual

Timeline

AI Evaluator (Technical & Math Evaluations)

Outlier
07.2023 - Current

Technical Support Specialist

ecobee
03.2023 - Current

Administrative Assistant & Tech Support

Accessible Housing Society
04.2022 - 09.2022

Bachelor of Arts - Anthropology, Political Science

University of Alberta

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Jasmine Enaibe