Jasmine Enaibe
Calgary,Canada
Summary
As a Technical Support Specialist at ecobee, I bring extensive expertise in HVAC systems, AI evaluation, and customer support, delivering effective solutions for a variety of technical issues. With two years of experience at ecobee, I specialize in wiring, installation, access control, and connectivity troubleshooting. My background in AI training, direct sales, and administrative support enhances my adaptability and problem-solving skills. In addition, I have been an AI Training and Math Evaluator at Outlier for eight months, assessing AI-generated responses for factual accuracy, grammatical correctness, and logical coherence. I hold a Bachelor of Arts in Anthropology from the University of Alberta and multiple certifications in office productivity and business tools. Passionate about continuous learning, I actively seek opportunities to refine my technical, analytical, and AI-related skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AI Training & Math Evaluator
Outlier
07.2023 - Current
- Evaluate AI-generated text for accuracy, clarity, conciseness, and factual correctness
- Review peer evaluations to maintain high-quality standards
- Provide structured feedback to improve AI model responses
- Conduct mathematical evaluations to ensure methodological correctness
Technical Support Specialist
ecobee
03.2023 - Current
- Serve as the first point of contact for HVAC troubleshooting, installation support, wiring assistance, and access control issues
- Diagnose connectivity and performance issues related to smart thermostats and home automation systems
- Deliver empathetic and effective customer service to homeowners, HVAC professionals, and utility clients
- Communicate complex solutions clearly and effectively to ensure issue resolution
Sales Representative
KSG
09.2022 - 03.2023
- Contracted as a vendor for Manitobah Mukluks and ZWILLING Kitchen Goods
- Managed in-store product promotions across Costco locations in Alberta
Administrative Assistant
Accessible Housing Society
04.2022 - 09.2022
- Acted as the first point of contact for residents, visitors, and staff
- Assisted in COVID-19 screening and application processes
- Managed email communications, scheduling, and office organization
Centre Administrator
Genesis Life Centre
05.2021 - 12.2021
- Provided administrative support to leadership teams
- Managed event planning, social media, and scheduling
- Oversaw facility security, rental bookings, and communications
Sales Consultant
Elevated Concepts
06.2019 - 09.2019
Busser
Corona
05.2014 - 07.2014
Education
Bachelor of Arts - BA - Anthropology
University of Alberta
12.2021
High School -
Ernest Manning High School
05.2016
Skills
- AI Evaluation & Training
- Technical Support & Troubleshooting
- HVAC System Diagnostics
- Mathematical Analysis & Problem Solving
- Customer Service & Client Relations
- Sales & Product Demonstration
- Administrative Support & Office Management
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Note-Taking for Business Professionals
- OneDrive for Business Essential Training
- Google Calendar Essential Training
- Office 365 New Features (Microsoft 365)
- Excel Essential Training (Office 365/Microsoft 365)
Timeline
AI Training & Math Evaluator
Outlier
07.2023 - Current
Technical Support Specialist
ecobee
03.2023 - Current
Sales Representative
KSG
09.2022 - 03.2023
Administrative Assistant
Accessible Housing Society
04.2022 - 09.2022
Centre Administrator
Genesis Life Centre
05.2021 - 12.2021
Sales Consultant
Elevated Concepts
06.2019 - 09.2019
Busser
Corona
05.2014 - 07.2014
High School -
Ernest Manning High School
- Note-Taking for Business Professionals
- OneDrive for Business Essential Training
- Google Calendar Essential Training
- Office 365 New Features (Microsoft 365)
- Excel Essential Training (Office 365/Microsoft 365)
Bachelor of Arts - BA - Anthropology
University of Alberta
Similar Profiles
Ambuj KumarAmbuj Kumar
Freelancer at OutlierFreelancer at Outlier
Karyna YeremyeyevaKaryna Yeremyeyeva
Trainer AI, Ukrainian & Russian Languages at OutlierTrainer AI, Ukrainian & Russian Languages at Outlier
Luis Ticona MirandaLuis Ticona Miranda
Software Engineer for AI Training Data at OutlierSoftware Engineer for AI Training Data at Outlier
Yousha IqbalYousha Iqbal
AI Trainer at OutlierAI Trainer at Outlier
Craig DicksonCraig Dickson
Heavy Equipment Technician at Element Technical ServicesHeavy Equipment Technician at Element Technical Services