Jasmine Centeno
San Diego
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Daiso Team Lead
Daiso
San Diego
12.2023 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Implemented strategic plans to enhance team performance and productivity.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
In N Out
In n Out
San Diego
12.2023 - 01.2025
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
Target
Target
San Diego
11.2022 - 12.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Certification - CNA
San Diego Continuing Education
San Diego01-2025
High School Diploma -
KEARNY HIGH EDUCATIONAL COMPLEX
San Diego 01-2024
Radiology
San Diego Mesa College
San Diego, CA01-2024
Skills
- Patient care
- Clinical documentation
- Health education
- Customer service
- Team collaboration
- Data entry
- Time management
- FLUENT IN SPANISH
- Leadership
- CPR certification
- Radiology techniques
- Medical terminology
- Client relationship building
- Medical terminology expertise
- Anatomy and physiology
- Patient assessment
- Strong memory retention
Certification
- CNA Certification
- BLS Certification
Languages
Spanish
Professional
Timeline
Daiso Team Lead
Daiso
12.2023 - Current
In N Out
In n Out
12.2023 - 01.2025
Target
Target
11.2022 - 12.2023
Certification - CNA
San Diego Continuing Education
High School Diploma -
KEARNY HIGH EDUCATIONAL COMPLEX
Radiology
San Diego Mesa College
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