Jasmine Allan
Los Angeles
Summary
Organized and well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Collections Assistant
A&A Enterprises
01.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Answered multi-line phone system, routing calls, delivering messages to staff, email correspondence and handled incoming and outgoing mail and faxes.
- Increased customer satisfaction by providing timely and effective resolution of billing disputes.
- Maintained a high level of productivity by consistently hitting daily call targets for account followups.
Driver Helper
Amazon Flex
06.2022 - 05.2023
- Complete on-time deliveries by choosing the best and most efficient routes
- Operate vehicles safely in highly congested areas with no traffic violations
- Verified daily deliveries against shipping instructions before deliveries to customers
- Properly secured items to prevent damage for deliveries
- Provide exceptional customer service to our client base
- Customers provided ratings after each route to assess our performance
- Deliver packages together as a team
- Delivering with confidence was necessary because we are unable to share client information.
Courtesy Clerk/Cashier
Ralphs
11.2019 - 05.2020
- Provided a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customer purchases
- Resolves customer issues and answers questions
- Follow state and federal laws on official identification from customers who are buying alcohol and tobacco
- Had to show leadership when assisting customers and being available on the main floor for them to ask questions.
Sales Associate/Cashier
The Children's Place
11.2018 - 11.2019
- Motivated sales are associated with effectively communicating the value and quality of merchandise
- Maintain excellent customer service with efficient communication, product knowledge, and appropriate selling techniques
- The sales associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store
- Cleaning and collaborating as a team to keep the store organized for customers
- Required to actively listen in order to follow directions and function as a team
- Answer phones and provide a polite, professional greeting to incoming calls.
Education
Bachelor's Degree - Business Management & Human Resources
Cal Poly Pomona University
12.2023
AA - Business & Business Administration
Pasadena City College
05.2022
Skills
- Customer Service
- Administrative tasks
- Strategic Thinking
- Adaptability
- Teamwork and Collaboration
- Positive Attitude
- Detail-Oriented
- Time Management
- Leadership
- Organizational Skills
- Exceeds in fast-paced environments
- Proficient in MAC Operating System, Microsoft Office, Google Suite
- Data Entry
- Bilingual - English & Spanish
Timeline
Administrative Assistant/Collections Assistant
A&A Enterprises
01.2024 - Current
Driver Helper
Amazon Flex
06.2022 - 05.2023
Courtesy Clerk/Cashier
Ralphs
11.2019 - 05.2020
Sales Associate/Cashier
The Children's Place
11.2018 - 11.2019
Bachelor's Degree - Business Management & Human Resources
Cal Poly Pomona University
AA - Business & Business Administration
Pasadena City College
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