YASH TITAWALA
Brampton,ON
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Collections & Administrative Assistant
Radhaji Finance
Surat, India
2020.01 - 2020.06
- Managed collections for cases sourced from top financial institutions including Bajaj Finance, HDFC Finance, Kotak Finance, and others, handling a portfolio of 500+ customer accounts.
- Contacted customers to collect overdue payments through phone, email, and letters.
- Categorized customer accounts into buckets (0–30 days, 31–60 days, 61–90+ days) and implemented targeted collection strategies for each segment.
- Negotiated repayment plans, successfully recovering ₹10,00,000+ in outstanding dues within assigned timelines.
- Effectively identified high-risk customers through CIBIL tracking, improving recovery strategies and minimizing losses.
Trip Counselor & Administration
Rimor Tours (Tripfactory)
Surat, India
2022.09 - 2023.12
- Achieved top-selling status as Trip Counsellor in 2023, generating $150,000 in sales.
- Increased package sales by 35% year-over-year through effective upselling of premium services.
- Consistently met 95% of monthly sales targets, driving revenue growth.
- Managed CRM database with over 300 active clients to enhance loyalty and repeat business.
- Resolved client issues efficiently, maintaining a 95% satisfaction rate.
- Processed payments while ensuring accurate transaction records.
Supervisor
Park 9 Dog Resort & Spa
Etobicoke, Ontario
2024.10 - 2025.09
- Streamlined client check-in and check-out processes for efficient drop-off and pick-up.
- Prepared monthly reports on staff performance, incidents, and client feedback for management review.
- Established weekly staff schedules to maintain optimal supervision ratios across seven days.
- Conducted weekly performance reviews, coaching staff to enhance efficiency by 20%.
- Maintained accurate inventory of food, toys, cleaning supplies, and medical items.
- Executed weekly stock audits to prevent shortages and achieve a 15% reduction in waste.
Education
Graduate Certificate - Human Resources & Business Management
Algoma University
Brampton, ON 2024.01 - 2025.08
Bachelor of Business Administration - Finance
SDJ International College
Surat, India 2019.08 - 2021.08
Skills
- Business development & Cross selling
- Customer services excellence
- Leadership & Team development
- Public speaking
- Clear communication & Customer engagement
- Financial analysis & Credit risk assessment
- Attention detail documentation
- Quick learner & versatile professional
Certification
The Ontario Human Rights Code (OHRC)
Timeline
Supervisor
Park 9 Dog Resort & Spa
2024.10 - 2025.09
Graduate Certificate - Human Resources & Business Management
Algoma University
2024.01 - 2025.08
Trip Counselor & Administration
Rimor Tours (Tripfactory)
2022.09 - 2023.12
Collections & Administrative Assistant
Radhaji Finance
2020.01 - 2020.06
Bachelor of Business Administration - Finance
SDJ International College
2019.08 - 2021.08