Jasmin Pappas
Murrieta
Summary
Professional with experience in dispatch operations management. Skilled in logistics coordination, route optimization, and resource allocation. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Excellent communication skills and adept at problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Dispatch Operations
The Fleming Association
Remote
03.2020 - Current
- Coordinate and dispatch jobs efficiently by communicating with brokers and clients
- Plan and optimize mileage routes to improve delivery timelines and reduce costs
- Schedule drivers and manage logistics for daily operations
- Monitor shipments using tracking software and resolve delays proactively
- Maintain compliance with DOT regulations and safety standards
- Provide real-time customer updates and resolve service issues
- Apply strong problem-solving skills in fast-paced environments
Roadside Assistant Agent
AAA
Remote
03.2024 - 10.2025
- Coordinated emergency roadside services with efficient dispatching
- Used advanced location technology to identify member locations quickly
- Updated member information to improve service efficiency
- Communicated estimates and timelines to manage expectations
- Maintained strong attention to detail and service quality
Lead Customer Service Representative
American Airlines
Los Angeles, CA
07.2018 - 05.2025
- Assisted customers with check-in and luggage handling up to 50 lbs
- Booked future travel and managed service counter operations
- Promoted safety and assurance through clear customer communication
- Scanned gate tickets to ensure accurate tracking and timely departures
- Operated jet bridge for on-time departures
- Boosted team performance through clear expectations and leadership
Customer Service Agent
Hallmark Aviation
Los Angeles, CA
04.2016 - 07.2018
- Assisted with luggage handling and check-in procedures
- Engaged customers to promote safety and security
- Scanned tickets to ensure accurate tracking and departures
- Entered operational data for reporting and tracking
- Managed high-volume customer interactions with professionalism
Teacher's Aide
Ian A. Pappas Direction Foundation
Los Angeles, CA
03.2005 - 06.2010
- Supported lesson planning and classroom activities
- Tutored students individually and in groups
- Organized materials and maintained learning environments
- Encouraged participation and hands-on learning
Education
Bachelor of Science - Elementary Education
Walden University
05.2026
Associate of Applied Science - Psychology
El Camino College
Torrance, CA06.2020
Skills
- Active Listening
- Effective Communication
- Strong Leadership Abilities
- Time Management
- Attention to Detail
- Remote Work Proficiency
- Customer Service Excellence
- Computer Applications
- Positive Attitude
- Logistics management
- Scheduling coordination
Certification
- First Aid Certification, 2025-11-01
- CPR/AED Certification, 2025-11-01
Timeline
Roadside Assistant Agent
AAA
03.2024 - 10.2025
Director of Dispatch Operations
The Fleming Association
03.2020 - Current
Lead Customer Service Representative
American Airlines
07.2018 - 05.2025
Customer Service Agent
Hallmark Aviation
04.2016 - 07.2018
Teacher's Aide
Ian A. Pappas Direction Foundation
03.2005 - 06.2010
Associate of Applied Science - Psychology
El Camino College
Bachelor of Science - Elementary Education
Walden University