Jasmin Angulo
Hemet Heart Medical Center
Hemet
1
Language
1
Certification
7
years of professional experience
Over 10 years of customer service experience including accounts, retail, and restaurant industries. Well organized, self-motivated and detail-oriented with proven ability to multi-task and work proactively with customers, clients, and co-workers. Able to work independently and able to acclimate to new tasks and a new work environment very quickly. Proficient with phone systems, Google Suite, Microsoft Word, Excel, Outlook, Power Point and general office equipment.
Work History
Front/Back Office Assistant
4 Years- Schedule patient appointments daily, check in and check out patients.
- Perform EKG’s (electrocardiograms), obtain vital signs, and Holter monitoring application for patients.
- Reconcile medication.
- Assist the accounting department with the preparation of financial reports.
- Update accounting records with issued invoices, processed payments, new balances, and customer contact.
Special Services Associate- (Promotion)
2 Years 7 Months- Responsible for ensuring that customer transactions are processed quickly and accurately.
- Interact with customers and associates in the store to ensure that excellent customer service is achieved.
- Answer phone calls, transfer calls to the appropriate departments.
- Understand the needs of customers and respond appropriately to those needs. Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
Server
7 Months- Perform guest services by taking orders, serving food and beverages promptly and following the standards set by the restaurant.
- Serve 50-75 customers per shift. Explain menu items and terms and provide suggestions to guests when asked.
- Cater to customers dietary restrictions. Practice safe food and beverage handling and cleanliness at all times.
- Input orders into computers, handle money, and process credit card transactions. Compile and enforce COVID-19 guidelines as outlined by the CDC to ensure a safe and clean environment. Address and resolve customer complaints.
Education
Undergraduate Certificate - Medical Billing and Coding
with Honors
Skills
Customer Service
Problem Solving
Multi-Tasker
Attention to Detail
Time Management
Certification
Medical Billing and Coding with Honors - Undergraduate Certificate
LANGUAGES
Fluent Speak and Write in Spanish
Timeline
Front/Back Office Assistant
Hemet Heart Medical Center
10.2022 - CurrentRead More
Server
Red Robin Gourmet
08.2020 - 03.2021Read More
Special Services Associate- (Promotion)
The Home Depot
03.2020 - 10.2022Read More
DeVry University
Undergraduate Certificate from Medical Billing and Coding
Read More