Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jasmeet Randhawa

Brampton,ON

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Transcom
05.2022 - 10.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed 30 incoming calls everyday from customers to resolve their technical issues with iPhone, Apple computers and laptops.

IELTS Instructor

Target 9
06.2019 - 03.2020
  • Collaborated with colleagues to develop cohesive curriculum materials that met international standards for English language instruction.
  • Conducted regular mock IELTS exams under realistic conditions to prepare students for their official tests while identifying areas requiring further attention or improvement strategies.
  • Maintained accurate records of student attendance, performance, and progress reports to ensure compliance with institutional policies and procedures.
  • Implemented creative teaching methods such as role-playing, debates, and multimedia presentations to enhance students'' understanding of complex concepts.
  • Strengthened students'' reading, writing, listening, and speaking skills to achieve higher IELTS test scores.
  • Offered constructive feedback on written assignments, focusing on grammar, vocabulary usage, organization, coherence, cohesion, tone appropriateness and overall clarity in writing tasks.
  • Developed comprehensive assessments to track student progress, providing valuable feedback for improvement.
  • Instructed 24 students in listening, speaking and academic reading and writing.

Computer Programmer

Akaal Creatives
10.2014 - 03.2020
  • Tested server code to validate code changes.
  • Delivered scalable system architecture to support high-availability Internet site with various internal applications.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Coordinated closely with clients throughout development lifecycle, ensuring clear communication of requirements and expectations from both parties involved.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Stored, retrieved and manipulated data for close analysis of database performance.

Education

Master of Science - Computer Science

DAV College
India
07.2014

Bachelor of Science - Information Technology

APJ College Of Fine Arts
India
05.2011

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Customer service expert
  • Issue Troubleshooting
  • Data Recovery
  • Software Installation
  • Complaint resolution
  • Appointment Scheduling
  • Software diagnosis
  • Account updating

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Certification

Proficiency in WordPress encompasses custom theme creation, plugin integration, and optimization for speed. Skilled in responsive design, ensuring sites are mobile-friendly and user-centric, enhancing overall functionality and user experience.


Proficiency in Salesforce includes expertise in customizing Salesforce CRM, developing Apex classes and triggers, and creating Visualforce pages. Skilled in data management, process automation, and integration with third-party applications. Adept at using Salesforce for enhanced user experiences and implementing security best practices to ensure data integrity and compliance.

Timeline

Technical Support Representative

Transcom
05.2022 - 10.2023

IELTS Instructor

Target 9
06.2019 - 03.2020

Computer Programmer

Akaal Creatives
10.2014 - 03.2020

Master of Science - Computer Science

DAV College

Bachelor of Science - Information Technology

APJ College Of Fine Arts

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Jasmeet Randhawa