Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmanpreet Kaur

Winnipeg,MB

Summary

Proven to excel in challenging environments, I significantly enhanced customer satisfaction at InTouchCX by mastering complaint handling and technical troubleshooting. Adaptability, focus on quality control, and rapid typing speed ensure top-notch service and efficiency. Adept at leveraging skills to meet performance metrics, I consistently deliver exceptional results.

Overview

3
3
years of professional experience

Work History

Inbound Customer Service Representative

IntouchCX
01.2024 - Current
  • Assist all customers through inbound calls, emails, and/or chats.
  • Communicate a variety of information to the customer.
  • Be an active listener and help resolve customer inquiries.
  • Provide a meaningful and positive experience with every customer interaction.
  • Learn and retain a thorough working knowledge of all existing and new products and services.

Shift Manager/Key Holder

Red River Co-op
05.2022 - 01.2024
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.'

Security Guard

Impact Security Group
03.2022 - 01.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Education

Professional Photography - Professional Photography

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
08.2022

Skills

  • Technical Troubleshooting
  • Adaptability and Flexibility
  • Complaint Handling
  • Customer Focus
  • Call center experience
  • Typing Speed
  • Performance Metrics
  • Quality Control

Languages

English
Full Professional
Punjabi
Full Professional

Timeline

Inbound Customer Service Representative

IntouchCX
01.2024 - Current

Shift Manager/Key Holder

Red River Co-op
05.2022 - 01.2024

Security Guard

Impact Security Group
03.2022 - 01.2024

Professional Photography - Professional Photography

Red River College of Applied Arts, Science And Technology

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Jasmanpreet Kaur