Jaslen Zaman
Edmonton,AB
Summary
A dedicated professional with a medical office administration diploma and experience in the customer service and health care industries. Mastered the skills in designing and delivering excellent services to internal and external customers to ensure the highest level of satisfaction. Received comprehensive education in supporting patients, doctors, and nurses in a medical environment and hands-on training in medical office administration, healthcare communication, clinical procedure, documentation, and medical technologies. Passionate to grow as an efficient medical office management professional to make a difference in community health.
Overview
1
1
Certification
Work History
Medical Office Administrator
Zia Medical
01.2023 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Pulled charts and prepared for nurse and doctor assessment.
Education
MOA Certificate - Medical Office Administrator
CDI College
Edmonton, AB03.2023
Skills
- EMR
- Scheduling Tests and Procedures
- Reception Management
- Sterilizing Procedures
- Follow-Up Skills
- Clerical Support
- Communications
- Medical Knowledge and Terminology
- Managing Patient Records
- Call Transfers
- Microsoft Office
- Appointment Setting
- Registration Management
- Knowledge of HIPAA Regulations
- Timely Processing
- Office Supplies and Inventory
- Greeting Visitors
- Chart Updates
- Workflow Processes
Certification
Medical Office Administrator 2023
CPR Certificate. 2023
Timeline
Medical Office Administrator
Zia Medical
01.2023 - 03.2023
MOA Certificate - Medical Office Administrator
CDI College
Medical Office Administrator 2023
CPR Certificate. 2023
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