Jasleen Kaur Sidhu
Surrey
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
PHSA
09.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about processing test requisitions.
- Promptly responded to inquiries and requests from Medical clinics.
Diet Clerk
PHSA
04.2023 - 09.2024
- Adhered to quality and service standards to support operational goals
- Troubleshot minor problems and reported larger technical issues
- Always provided efficient and courteous service to customers
- Defined problems, collected data, established facts, and validated conclusions
- Worked with coworkers to complete tasks
Food Services Associate
PHSA
02.2023 - 09.2024
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Cleaned food stations, washed dishes and silverware after use
- Maintained kitchen equipment and reported malfunctions to facility managers
- Protected patient information, adhering to confidentiality practices
- Checked meal trays for compliance with diet modifications and delivered to patients
Fairs Wheel Attendant
Pacific National Exhibition (Playland)
08.2022 - 09.2022
- Collaborated closely with6 fellow team members; oversaw cash handling and customer service for the casino games / activities
- Increased customer engagement by50% through promotions of games / activities to over800 customers per day
Education
Associate of General Studies -
Columbia College
Vancouver, BC12-2023
High school - undefined
SKSS International Public School
Sarabha, Punjab04.2021
Skills
- Customer support
- Follow-up skills
- Client support
- Database maintenance
- Data entry
- Administrative and office support
- Safe specimen handling
- Calm under pressure
- Laboratory record keeping
- Call center operations
Certification
- Medical Terminology
- Food safe (Level 1)
Timeline
Client Service Representative
PHSA
09.2024 - Current
Diet Clerk
PHSA
04.2023 - 09.2024
Food Services Associate
PHSA
02.2023 - 09.2024
Fairs Wheel Attendant
Pacific National Exhibition (Playland)
08.2022 - 09.2022
High school - undefined
SKSS International Public School
Associate of General Studies -
Columbia College
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