Jasleen Kaur
TORONTO,ON
Summary
Customer Service and Operations Professional with management experience in fast-paced, high-volume environments. Delivered effective customer communication and issue resolution through active listening and precise documentation. Committed to enhancing operational efficiency and maintaining a professional, customer-focused approach.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Salary Manager
McDonald's
01.2022 - 01.2026
- Provided professional, friendly customer service in a fast-paced, high-volume environment while responding to questions, concerns, and service issues.
- Listened to customer concerns, identified solutions, and resolved issues while maintaining a positive and respectful experience.
- Coordinated daily operations, prioritized tasks, monitored service standards, and ensured accurate and timely completion of responsibilities.
- Prepared schedules, reports, inventory records, cash reconciliations, and other operational documentation with strong attention to detail.
- Managed confidential employee information and administrative records while adhering to company policies and procedures.
- Trained and coached team members, communicated expectations, and provided feedback to enhance individual and team performance.
- Managed multiple priorities in busy periods, maintained composure under pressure, and applied sound judgment to resolve operational and customer-service challenges.
- Used Microsoft Office and digital workplace tools for administrative tasks, reporting, scheduling, and documentation.
Home Support Worker
Compassion Home Care
01.2022 - 08.2022
- Facilitated respectful communication with clients and families, ensuring dependable, individualized support tailored to needs.
- Followed care plans and documented information accurately while maintaining confidentiality and professionalism.
- Managed daily priorities independently, adapting to changing client needs to provide timely and effective support.
Cashier
Marie's Mini Mart
01.2021 - 01.2022
- Delivered friendly front-line customer service, addressed customer inquiries, and ensured accurate transaction processing to enhance customer satisfaction.
- Organized work area and managed customer interactions professionally in a fast-paced retail environment to support smooth operations.
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and provided excellent service during busy hours.
- Managed inventory by restocking shelves and organizing merchandise displays.
Education
Tourism & Hospitality Management -
College of the North Atlantic
St. John's, NL, CanadaOffice Administration - Records & Information Management
College of the North Atlantic
St. John's, NL, CanadaSkills
- Customer Service
- Issue resolution
- Active Listening
- Professional communication
- High-volume interaction
- Scheduling
- Administrative Support
- Microsoft Excel
- Time Management
- Multitasking
- Problem Solving
- De-escalation
- Team Leadership
- Financial Reporting
Certification
- First Aid & CPR
- Food Safety & Handling
Timeline
Salary Manager
McDonald's
01.2022 - 01.2026
Home Support Worker
Compassion Home Care
01.2022 - 08.2022
Cashier
Marie's Mini Mart
01.2021 - 01.2022
Tourism & Hospitality Management -
College of the North Atlantic
Office Administration - Records & Information Management
College of the North Atlantic