Jasleen Kaur
Brampton,ontario
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Kuehne-Nagel
Mississauga, Ontario
05.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Generated reports detailing findings and recommendations.
LOGISTICS COORDINATOR
Kuehne-Nagel (K&N)
09.2022 - 04.2024
- Works with carrier to manage exceptions and hold modifications from progress
- System loading maintenance on customer system
- Prepare all required shipping documentation, Bills of Ladings, and modify load plans
- Tendering orders to transportation
- Arrange transportation schedules with clients, shunt drivers and external services providers
- Manage communication with clients and administration requirements
- Respond to incoming calls and customer enquiries
- Promote safe work environment and support HSE policies
- Book extra transport through TMS
- Manage discrepancies from loading and maintenance process on customer systems
- Process multi stop rating as required
- Provide PODs to consignees and/or customer partners as required
- Coordinate/data input details for clients KPIs around transport services
- Pursue continuous improvement initiatives to drive increased productivity and service levels
- Maintaining 100% of KPI every month
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
DISPATCH CO-ORDINATOR
KUEHNE-NAGEL
Mississauga, Ontario
08.2021 - 08.2022
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Organized paperwork and explained individual job parameters for each assignment.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
SERVICE DESK ANALYST
Magna International
05.2019 - 05.2021
- Handled support tickets with software and hardware vendors with external and internal support to ensure 100% problem resolution
- Installed and maintained hardware and software components on computer station and IT equipment
- Ordering new technical equipment as per employee's request
- Developed advanced customer service skills on how to tackle different types of situation
- Performed hardware and software troubleshooting, maintenance, and installation as required by supervisor, staff, or faculty
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
Associate of Arts - Business Accountancy
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12-2020
Associate of Applied Science - Computer Programming
Lambton College of Applied Arts And Technology
Sarnia, None09-2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Schedule management
- Complaint resolution
- Operations management
- Employee evaluation
- Key performance indicators
- Client communication
- Employee training
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Onatrio Driver's License
- First Aid Certification
- Six Sigma Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Team Lead
Kuehne-Nagel
05.2024 - Current
LOGISTICS COORDINATOR
Kuehne-Nagel (K&N)
09.2022 - 04.2024
DISPATCH CO-ORDINATOR
KUEHNE-NAGEL
08.2021 - 08.2022
SERVICE DESK ANALYST
Magna International
05.2019 - 05.2021
Associate of Arts - Business Accountancy
Cambrian College of Applied Arts And Technology
Associate of Applied Science - Computer Programming
Lambton College of Applied Arts And Technology
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