Jasleen Kaur
Surrey,BC
Summary
Hardworking host offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Skilled sales associate motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Playhaus Nightclub
Vancouver
07.2023 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
Assistant Manager
Starbucks
11.2021 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Sales Associate
H&M
06.2022 - 12.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Analyzed customer feedback data to recommend improvements in service quality.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
Cashier
Hilcrest Bakery & deli
White Rock
07.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Arts - Psychology, Neuroscience And Behaviour
Alexander Academy
Vancouver, BC04-2025
Bachelor of Science - Clinical Psychology
University of Hertfordshire
12-2022
High School Diploma -
Shemrock Sr Sec School
India07-2021
Skills
- Telephone reception
- Team Collaboration
- Reservations Management
- Server Support
- Strong interpersonal skills
- Menu knowledge
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- serving it right
- food safety
- firstaid
Timeline
Host
Playhaus Nightclub
07.2023 - Current
Cashier
Hilcrest Bakery & deli
07.2023 - 05.2024
Sales Associate
H&M
06.2022 - 12.2022
Assistant Manager
Starbucks
11.2021 - 12.2022
Associate of Arts - Psychology, Neuroscience And Behaviour
Alexander Academy
Bachelor of Science - Clinical Psychology
University of Hertfordshire
High School Diploma -
Shemrock Sr Sec School
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