Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jasleen Kaur

Belleville ,Ontario

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Service Representative

Rona Plus
08 2023 - Current
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Restaurant Supervisor

Hanley Corporation
09 2022 - 08 2023
  • Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Boosted restaurant's reputation by organizing special events that attracted diverse clientele.

Education

Biotechnology - Biological

Loyalist College
05.2023

Skills

  • Customer service expert
  • Multitasking Abilities
  • Dependable and Responsible
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Technical Support
  • Complaint resolution
  • Account management
  • Multi-line phone talent

Languages

English
Full Professional

Timeline

Customer Service Representative

Rona Plus
08 2023 - Current

Restaurant Supervisor

Hanley Corporation
09 2022 - 08 2023

Biotechnology - Biological

Loyalist College

Similar Profiles

  • Aaron ThompsonAaron Thompson

    Customer Service Representative at MassHealth/Partnership Employment (Temp)Customer Service Representative at MassHealth/Partnership Employment (Temp)

  • ANU OKEKEANU OKEKE

    Customer Service Representative at Arise Virtual SolutionsCustomer Service Representative at Arise Virtual Solutions

  • Dekoiya JacksonDekoiya Jackson

    Customer Service Representative at Sutherland Global (Airbnb)Customer Service Representative at Sutherland Global (Airbnb)

  • Lily PrinceLily Prince

    Customer Service Representative at Dollar TreeCustomer Service Representative at Dollar Tree

  • Johanna VerasJohanna Veras

    Customer Service Representative at VRI CaresCustomer Service Representative at VRI Cares

CREATE PROFILE
Jasleen Kaur