Jasleen Kaur
Airdrie,Canada
Summary
Personable Office Administrator with more than 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator
Matta Transport
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Office Administrator
Canada Cartage System Limited
08.2020 - 01.2024
- Audit all drivers trip records for legal and process legitimacy
- Responsible for dispatch operations
- Oversees the management and maintenance of company fleet and all service related equipment
- Check emails and responds to them accordingly
- Track drivers to make sure the deliveries are on time
- Perform other relevant duties when needed.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Defined clear targets and objectives and communicated to other team members.
Delivery Logistics Team Lead/Supervisor
Skip The Dishes
01.2016 - 07.2020
- Planning and managing logistics
- Use associated information systems to coordinate and control the order cycle
- Manage electronic shipping files
- Manage staff training issues.
- Spearheaded the adoption of new technology solutions for better tracking of shipments and real-time updates on delivery status.
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Reduced order processing time with the introduction of a new picking and packing system.
- Developed comprehensive training programs for new hires, ensuring smooth onboarding and skill development.
Personal Banker/ Client Service Representative
HDFC Bank
01.2010 - 08.2014
- Meeting multiple organizational demands.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Post Graduate Certificate, Essential of Management, Ethics and Social Responsibility for Leaders, Change Management and Practices Leadership, Organizational Behavior for Corporate Governance, Strategic Supply Chain Management, Conflict Negotiation and Building Facilitation, Leading High Performance with Multi-Disciplinary Teams, Human Resource Management, Project Management, Budgeting and Financial Management, Globalized Economy and Marketing Fundamentals - Leadership and Management
Manitoba Institute of Trades and Technology
Winnipeg, Manitoba07.2017
Post Graduate Diploma, Financial Accounting Principles, Introduction to Organizational Behaviour, Microcomputer Applications, Mathematics of Finance, Introduction to Marketing, Applied Accounting Applications, Microeconomics, Statistics - Applied Accounting
Georgian College
Barrie, Ontario08.2015
Graduate Diploma, Mathematics, Physics, Chemistry, Business Studies, Computer Science, Electronics Engineering, Mechanical Engineering, Food Chemistry, Quality Inspection, Dairy Technology, Beverage Technology, Food Microbiology - Food Science Engineering
Sant Longowal Institute of Engineering And Technology
Sangrur, Punjab08.2014
Skills
- Accounting
- Customer Engagement
- Relationship Builder
- Positive Attitude
- Punctual and Reliable
- Great Customer Service Skills
- Decision Making/ Great Optimizing Skill
- Strong Due Diligence and interpersonal skills
- Strong knowledge of Microsoft Office/Computer Skills
- Time Management
Certification
Work Smart Campus – Health & Safety Training Certificate, 05/01/15, Ontario Ministry of Labor
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Additional Information
I have had a mortgage license because I wanted to learn about fiances and mortgages.
Timeline
Office Administrator
Matta Transport
05.2024 - Current
Office Administrator
Canada Cartage System Limited
08.2020 - 01.2024
Delivery Logistics Team Lead/Supervisor
Skip The Dishes
01.2016 - 07.2020
Personal Banker/ Client Service Representative
HDFC Bank
01.2010 - 08.2014
Post Graduate Certificate, Essential of Management, Ethics and Social Responsibility for Leaders, Change Management and Practices Leadership, Organizational Behavior for Corporate Governance, Strategic Supply Chain Management, Conflict Negotiation and Building Facilitation, Leading High Performance with Multi-Disciplinary Teams, Human Resource Management, Project Management, Budgeting and Financial Management, Globalized Economy and Marketing Fundamentals - Leadership and Management
Manitoba Institute of Trades and Technology
Post Graduate Diploma, Financial Accounting Principles, Introduction to Organizational Behaviour, Microcomputer Applications, Mathematics of Finance, Introduction to Marketing, Applied Accounting Applications, Microeconomics, Statistics - Applied Accounting
Georgian College
Graduate Diploma, Mathematics, Physics, Chemistry, Business Studies, Computer Science, Electronics Engineering, Mechanical Engineering, Food Chemistry, Quality Inspection, Dairy Technology, Beverage Technology, Food Microbiology - Food Science Engineering
Sant Longowal Institute of Engineering And Technology
Work Smart Campus – Health & Safety Training Certificate, 05/01/15, Ontario Ministry of Labor
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