Jasleen Kaur
Grande Prairie,AB
Summary
Seeking for an opportunity with an organization where I can enhance my knowledge and skills and from my academic give my best to the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
WALMART
07.2024 - Current
- Coordinate front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty
- Ensure safe work processes and emergency procedures are followed like safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes
- Handle customer and associate concerns and provide guidance as required
- Monitors all Front-end associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to company guidelines
- Prepares registers for opening and closing daily and support cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
SHIFT COORDINATOR
BURGER KING
11.2021 - 02.2023
- Managing and supervising team members in their tasks
- Directed employees through daily routine
- Resolve customer complaints regarding sales and service
- Taking orders at drive thru as well as on counter and preparing food
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Doing inventories and cash deposits on daily basis.
SECURITY GUARD
PARAGON SECURITY
04.2021 - 09.2022
- Patrolling the building
- Noting the entry and exit of employees, visitors, and other individuals
- Directing visitors to reception and logging their entry to the premises
- Monitoring a videos surveillance system
- Ask COVID-19 screening questions to the visitors.
CASHIER
ESSO (CIRCLE K)
01.2021 - 11.2021
- Served and worked with gas and petroleum product purchases of the customer
- Processed all payments on purchases, gas, and other products, whether cash or credit
- Performed record and bookkeeping at the end of the shift.
CASHIER
CONVIENCE STORE
10.2019 - 12.2020
- Greet customers via phone or in-person
- Operated a cash register to process cash, check and credit cash transactions
- Help stock Shelves, Replenished floor stock and processed shipments to ensure product availability for customers.
Education
High Secondary School -
Drishti Dr. RC Jain public School
Diploma in Office administration -
Conestoga College
Kitchener, Ontario01.2020
College certificate in Hospitality Skills -
Centennial College
Scarborough, Ontario01.2019
Skills
- Strong motivational and leadership skills
- Highly motivated and eager to learn new things
- Disciplined and positive thinker
- Ability to meet deadlines
- Ability to work as an individual as well as in group
- Excellent communication skills in written and verbal both
Certification
- First Aid & CPR Certificate
- Food Handling Certificate
- Security Guard Certificate
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE MANAGER
WALMART
07.2024 - Current
SHIFT COORDINATOR
BURGER KING
11.2021 - 02.2023
SECURITY GUARD
PARAGON SECURITY
04.2021 - 09.2022
CASHIER
ESSO (CIRCLE K)
01.2021 - 11.2021
CASHIER
CONVIENCE STORE
10.2019 - 12.2020
High Secondary School -
Drishti Dr. RC Jain public School
Diploma in Office administration -
Conestoga College
College certificate in Hospitality Skills -
Centennial College
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