Jasleen Gil
Edmonton,AB
Summary
Detail-oriented professional with expertise in operational oversight and problem-solving. Proven track record in analyzing business performance and leading teams to enhance customer satisfaction. Committed to driving impactful results in dynamic environments.
Overview
3
3
years of professional experience
Work History
Manager
Petro Canada
Edmonton, Alberta
06.2023 - Current
- Trained and mentored new staff in customer service and food preparation practices.
- Managed inventory levels, ordering supplies to ensure continuous stock availability.
- Coordinated staff schedules to maximize coverage during peak operational hours.
- Resolved customer complaints promptly to improve dining experience.
- Enforced customer service standards while addressing issues to maintain service quality.
- Provided leadership during organizational changes and crisis situations.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Analyzed business performance data and forecasted results for upper management.
Manager
A&W Restaurant
Edmonton, Alberta
06.2023 - Current
- Supervised daily restaurant operations, ensuring compliance with company standards.
- Coordinated kitchen staff training sessions to enhance team performance.
- Fostered communication between kitchen and front-of-house teams to improve service quality.
- Resolved customer complaints swiftly, maintaining satisfaction with food service.
- Assisted in budgeting and analyzing costs for food purchases and labor.
- Reviewed vendor invoices for accuracy prior to payment approval.
- Created weekly kitchen staff schedules to guarantee coverage during peak hours.
- Conducted food service training programs, teaching staff essential tasks.
Education
GED -
I.K. Gujral Punjab Technical University
Jalandhar06-2023
Skills
- Customer service
- Inventory management
- Staff training
- Schedule coordination
- Budget analysis
- Operational oversight
- Attention to detail
- Problem solving
- Customer satisfaction
- Competitor research
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Manager
Petro Canada
06.2023 - Current
Manager
A&W Restaurant
06.2023 - Current
GED -
I.K. Gujral Punjab Technical University