JASKUWAR SINGH WALIA
Etobicoke,ON
Summary
Proven track record of enhancing the retail experience through personalized service and value-added solutions. Strong ability to engage customers and build lasting relationships through effective communication. Aptitude to work in a collaborative team environment and adapt readily to changing dynamics at work places. Passionate about technology and committed to staying updated on latest products and services. Committed to fostering inclusivity and diversity in the workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Supervisor
Legacy Protection Services
Greater Toronto Area
10.2021 - Current
- Security Supervisor at multiple diverse sites in Greater Toronto Area like Rogers Stores, banks, vaccine clinics, construction sites, retail stores, residential buildings, long term care community centres etc
- Security guard at special events like Heineken’s Tell Us Your Tradition event at Younge-Dundas Square
- Duties performed included access control, patrolling, preventing shoplifting, identity verification etc.
Manager
Republic of Chicken
Amritsar
02.2019 - 04.2021
- Manager at a Republic of Chicken franchise at Amritsar, Punjab
- A fast-food franchise with Pan India presence, with over 100 stores across the country
- Duties included management, customer service, recruiting, inventory control, maintaining accounts, training of new hires etc.
Customer Service Officer
Indigo Airlines
Amritsar
09.2018 - 01.2019
- Customer Service Officer for Indigo Airlines at Amritsar airport
- Duties included various procedures related to arrivals and departures of flights like- reservations and ticketing, departures, check in procedures, arrivals, assist customers with their baggage requests etc
- Airline Industry maintains the highest standards for grooming and customer service among all the industries in the world
- Maintaining excellent client relation with the customers for the goodwill of the company
- Dealing with high stress, time management situations everyday.
Education
Construction Project Management -
Centennial College
04.2022
Bachelor of Planning (Urban and Regional) -
Guru Nanak Dev University
05.2018
Skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Proficiency in sales techniques and product knowledge
- Ability to work collaboratively in a team environment
- Adaptability and resilience in a fast-paced retail setting
- Passion for technology and eagerness to learn
- Professional proficiency in 3 languages- English, Hindi and Punjabi
- Professional proficiency in Microsoft Word, PowerPoint, and Excel
- Excellent Communication Skills
- Time Management Skills
- Multitasking Skills
- Leadership Skills
- Extremely Tech Savvy
Objective
To work in a Dynamic and customer-focused Sales role with a passion for technology and a dedication for delivering exceptional customer experiences. Excited to leverage expertise in retail and communication skills to drive sales and promote brand loyalty at the brand outlet.
Certification
- I.E.L.T.S. Academic- 8 (no band less than 7). It demonstrates extremely high level of competency in the English Language.
- Leadership Passport
Timeline
Security Supervisor
Legacy Protection Services
10.2021 - Current
Manager
Republic of Chicken
02.2019 - 04.2021
Customer Service Officer
Indigo Airlines
09.2018 - 01.2019
Construction Project Management -
Centennial College
Bachelor of Planning (Urban and Regional) -
Guru Nanak Dev University
- I.E.L.T.S. Academic- 8 (no band less than 7). It demonstrates extremely high level of competency in the English Language.
- Leadership Passport
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